Senior Vice President of Operations

3 weeks ago

New York, New York, United States Arrow Security Full time

At Arrow Security, we are seeking a visionary leader to serve as our Senior Vice President of Operations. This pivotal role requires a strong understanding of operational performance, client relationships, and compliance.


Leadership & Strategic Planning:

The ideal candidate will provide strategic direction to branch operations, ensuring alignment with the company's broader objectives. They will develop and implement strategies to enhance operational efficiency, improve service quality, and drive profitability.


Operational Excellence:
The SVP Operations will oversee all day-to-day activities of the branch, ensuring adherence to company policies and industry regulations. They will closely monitor key performance indicators (KPIs) and operational metrics, continuously evaluating performance and implementing improvements where necessary.

Client Relationship Management:
The SVP, Operations, will work closely with clients to understand their security needs and ensure the consistent delivery of high-quality customer service. They will build and maintain strong client relationships, fostering a culture of trust and loyalty.

Team Development & Management:
The SVP Operations will play a vital role in training and developing a high-performing operations team. They will inspire and motivate teams to achieve their full potential, promoting a culture of excellence and continuous improvement.

Compliance & Risk Management:
The SVP, Operations, will ensure compliance with laws, regulations, and industry standards governing security operations. They will implement robust risk management protocols to safeguard personnel and assets, conducting regular audits and assessments to identify potential areas for improvement.

Financial Management:

In partnership with the CFO and COO, the SVP Operations will manage the branch's operational budget, ensuring efficient allocation of resources to meet financial targets. They will monitor expenses, analyze financial performance, and implement cost-saving initiatives as needed.

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