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Sales Support Coordinator

2 months ago

Irvine, California, United States Tandym Group Full time

A dynamic services company in California is seeking a skilled Sales Support Administrator to join their growing team.

In this role, the Sales Support Administrator will be responsible for assisting the Sales Operations team with coordinating the flow of orders, from receipt to review, to packing, and to shipment.

Key Responsibilities:

The Sales Support Administrator will:

  • Respond to incoming phone calls, inquiries, and emails from internal and external customers in a professional and timely manner
  • Input data into the dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc.
  • Assist with processing incoming orders, handling the flow from order receipt to order review, to packing, to delivery updates, to shipping
  • Collaborate with the Packing and Shipping department on customer delivery status, providing information to customers and updates to the Production Management team
  • Manage internal and external customer relationships, maintaining strong communication and response, handling issues appropriately and in a timely manner
  • Work closely with other departments to meet the needs of customers: Sales, Customer Service, Operations, Finance, Logistics
  • Perform other special projects and job duties as assigned

Requirements:

1+ year of related work experience

High School Diploma / GED

Excellent analytical skills, problem-resolution, and mathematical skills

Computer savvy

Proficiency in Microsoft programs: Word, Excel, Outlook

Great interpersonal skills

Excellent communication skills (written and verbal)

Strong attention to detail

Highly organized

Desired Skills:

Associate's and/or Bachelor's Degree

Sales background