Community Support Coordinator

2 weeks ago

Pembroke, North Carolina, United States Baptist Children's Homes of North Carolina Full time
Transform your passion into a profession at Baptist Children's Homes of NC

OUR MISSION:
Sharing hope... changing lives.

OUR VISION:

To deliver exceptional Christian services to children, adults, and families within a nurturing environment of measurable excellence.


SUMMARY:

The Community Support Coordinator is responsible for executing tasks and obligations associated with the Human Services Ministry, ensuring that the designated unit operates at peak efficiency in alignment with the Agency's policies, procedures, and programs.

These responsibilities encompass teamwork, group facilitation, family engagement according to established plans, family and guardian interactions, community resource management, and case documentation oversight.


QUALIFICATIONS:
  • Minimum age of 23 years.
  • Bachelor's Degree in Human Services or a related discipline from an accredited institution.
  • Preferred two years of relevant experience.
  • Valid driver's license and ability to operate an agency vehicle for transporting children.
  • Capability to manage, plan, organize, implement, monitor, and sustain agency programs while adhering to accreditation standards and licensing requirements.
  • Meets general employment qualifications as outlined in the agency's personnel policies.
  • Respects the cultural diversity of children and aims to foster positive relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervision:
  • Prepares for and engages in regular supervisory meetings.
  • Participates in 90-day and annual performance evaluations for staff.
  • Keeps supervisor updated on the status of overall work responsibilities.

Policies and Procedures:
  • Operates within the framework of the Manual of Operations and the Program of Intentionalized Services.
  • Represents the agency's philosophy, purpose, and programs to various stakeholders in a professional manner.

Professionalism/Teamwork:
  • Exhibits knowledge and ability to function as a member of the team.
  • Understands and supports the roles of fellow team members.
  • Respects the team's involvement with the child and their family.
  • Shares pertinent information with team members for effective decision-making.
  • Supports the team in providing daily care to meet children's needs and maintaining a therapeutic environment.
  • Participates in team meetings and ongoing assessments of team effectiveness.
  • Conducts research and training for staff on relevant topics as assigned.
  • Leads efforts to create and sustain a therapeutic atmosphere.
  • Values the cultural and socioeconomic diversity of staff and children, striving to foster positive relationships.
  • Engages in the agency's Performance Quality Improvement (PQI) program as necessary.

Client Engagement:
  • Facilitates admission, intake, transfer, and discharge meetings.
  • Leads child and family conferences, coordinating and implementing the Plan of Service.
  • Provides support, encouragement, and problem-solving to complement family work and therapy.
  • Arranges family interactions, emergency contacts, financial management, appointment scheduling, and reporting of daily events.
  • Establishes and maintains connections with community resources to assist families.
  • Conducts psycho-educational groups covering topics such as peer pressure, social skills, and independent living.
  • Ensures support for medical, dental, and other appointments for youth in care.
  • Focuses on the custodian's responsibility in parenting during the child's placement.
  • Clarifies the agency's Family Systems approach to family work.
  • Maintains a manageable caseload not exceeding 15 cases, adjusted for special circumstances.

Documentation:
  • Maintains current client files and documentation of case activities, including admission documents, progress notes, and discharge memos.

Knowledge and Training:
  • Continuously enhances knowledge and skills to stay informed about current trends in residential child care.
  • Possesses the necessary knowledge and skills to fulfill job responsibilities.
  • Demonstrates awareness of current trends in services for families and children.
  • Develops external resources to support services as needed.
  • Implements knowledge of skills in working with family systems and groups.
  • Participates in Family Systems Trainings.

WORK ENVIRONMENT:

The characteristics of the work environment are typical of those encountered while performing essential job functions; usual office working conditions.

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