Customer Service Representative

5 days ago

East Syracuse, New York, United States Russell Tobin & Associates Full time
Job Title: CSR Call Center

Job Summary:

We are seeking a highly motivated and process-oriented individual to join our Customer Care Center as a CSR Call Center. As a key member of our team, you will be responsible for providing exceptional customer support to homeowners, handling customer interactions via inbound/outbound phone, email, and written correspondence.

Key Responsibilities:

  • Provide exceptional customer support to homeowners
  • Handle homeowners to assist with locating local service providers
  • Manage all customer interactions via inbound/outbound phone, email, and written correspondence
  • Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications
  • Communicate customer facing issues to management and identify areas of opportunity
  • Collaborate with internal departments to resolve customer opportunities
  • Actively participate in departmental Carrier Excellence initiatives as well as agent certifications

Requirements:

  • High School Degree/GED
  • 2+ years of experience in a call center and troubleshooting
  • Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
  • Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer
  • Excellent customer service skills
  • Strong written and oral communication skills
  • Proficient in MS Office (specifically Word and Excel)
  • Strong analytical skills, accuracy and attention to detail
  • Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
  • Creative problem-solving skills
  • Self-starter and well organized, able to multi-task and prioritize work

Benefits:

Russell Tobin & Associates offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

  • Customer Service Representative

    2 weeks ago

    East Syracuse, New York, United States Butler America Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Butler America Aerospace, LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction...

  • Customer Service Representative

    2 weeks ago

    East Syracuse, New York, United States Butler America Aerospace LLC Full time

    Customer Service Representative **Job Summary:** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Care Center, you will be responsible for providing exceptional service to our customers, resolving issues, and driving sales growth. **Key...

  • Customer Service Representative

    2 weeks ago

    East Syracuse, New York, United States Butler America Aerospace LLC Full time

    Customer Service Representative **Job Summary:** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Care Center, you will be responsible for providing exceptional service to our customers, resolving issues, and driving sales...

  • Customer Service Representative

    2 weeks ago

    East Syracuse, New York, United States US Tech Solutions Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at US Tech Solutions. As a key member of our customer support team, you will play a critical role in providing exceptional service to our customers, ensuring their needs are met, and resolving any issues they may encounter.Key...

  • Customer Service Representative

    6 days ago

    East Syracuse, New York, United States Butler Aerospace and Defense Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Butler America Aerospace, LLC. As a key member of our HVAC Warranty Team, you will be responsible for providing exceptional customer service and support to our customers.Job Summary:The Customer Service Representative will be...

  • Customer Service Representative

    2 weeks ago

    East Syracuse, New York, United States Butler America Aerospace LLC Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Butler America Aerospace, LLC.Job SummaryThis is a full-time position responsible for providing exceptional customer service to our end-users, dealers, and distributors. The successful candidate will be responsible for handling customer...

  • Customer Service Representative

    3 weeks ago

    East Syracuse, New York, United States Butler America Aerospace, LLC. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Butler America Aerospace, LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    3 weeks ago

    East Syracuse, New York, United States AP Rochester Full time

    Job SummaryAP Rochester is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Support: Respond to customer inquiries, resolve issues, and provide solutions...

  • Customer Service Representative

    3 weeks ago

    East Syracuse, New York, United States PDS Tech Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at PDS Tech. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and ensuring their satisfaction.Key ResponsibilitiesProvide Outstanding Customer...

  • Customer Service Representative

    3 weeks ago

    East Syracuse, New York, United States Butler America Aerospace LLC Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our Warranty Administration Team at Butler America Aerospace, LLC.Key ResponsibilitiesProvide exceptional customer service and support to our distributors and homeowners.Communicate warranty coverage updates and information to our distribution...

  • Customer Service Representative

    3 weeks ago

    East Syracuse, New York, United States AAA of Western & Central NY Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AAA of Western & Central NY. As a key member of our contact center, you will be responsible for providing exceptional service to our members, promoting AAA products and services, and driving sales growth.Key ResponsibilitiesMember Service:...

  • Customer Service Representative

    3 weeks ago

    East Syracuse, New York, United States Russell Tobin & Associates Full time

    About the RoleRussell Tobin & Associates is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage Customer Interactions: Handle a high volume of...

  • Customer Service Representative

    3 weeks ago

    East Syracuse, New York, United States RTA US Full time

    Job DescriptionAt RTA US, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Manage Large Volumes of Customer InteractionsGenerate Sales Leads and...

  • Customer Service Representative

    2 weeks ago

    East Syracuse, New York, United States AP Rochester Full time

    Job Summary:AP Rochester is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Customer Support: Answer incoming calls, respond to...

  • Customer Service Representative

    3 weeks ago

    East Syracuse, New York, United States Russell Tobin Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Russell Tobin. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional customer service and support.Key ResponsibilitiesManage Customer Calls: Handle a high volume of incoming calls, providing...

  • Customer Service Representative

    1 week ago

    East Syracuse, New York, United States Russell Tobin & Associates Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our products and services.Key ResponsibilitiesManage Calls: Handle...

  • Customer Service Representative

    3 days ago

    East Syracuse, New York, United States Russell Tobin Full time

    {"h1": "Call Center Representative", "p": "At Russell Tobin, we are seeking a motivated and process-oriented individual to join our Call Center team. This role involves providing pre-delivery and after-sale support to customers, including product ordering, availability, and delivery.", "ul": [{"li": "Provide exceptional support to homeowners and assist them...

  • Customer Service Representative

    2 weeks ago

    East Syracuse, New York, United States Russell Tobin Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Russell Tobin. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional customer service and support.Key ResponsibilitiesManage Customer Calls: Handle a high volume of incoming calls, providing...

  • Customer Service Representative

    2 weeks ago

    East Syracuse, New York, United States Russell Tobin Full time

    Job Summary:Russell Tobin is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage Customer Calls: Handle a high volume of incoming calls, providing...

  • Customer Service Representative

    2 weeks ago

    East Syracuse, New York, United States Butler Aerospace and Defense Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our HVAC Warranty Team in Syracuse, New York. As a key member of our team, you will provide exceptional customer service and support to our distributors and customers.Key ResponsibilitiesProvide pre-delivery and after-sale support to customers, including...