Donor Engagement Officer

4 days ago


Fresno, California, United States Central California Blood Center Full time
Job Summary:

The Donor Engagement Officer is a vital member of the Central California Blood Center team, responsible for delivering exceptional customer service to internal and external stakeholders. This role requires a high level of professionalism, accuracy, and attention to detail in registering donors, handling incoming calls, and providing information about the organization.

Key Responsibilities:
  • Maintain a positive and professional demeanor when interacting with donors, staff, media, and visitors.
  • Accurately register all donors and ensure their information is up-to-date.
  • Provide excellent customer service through phone calls, responding to inquiries, and resolving issues in a timely and efficient manner.
  • Assist with Apheresis Recruitment by calling donors, converting them to other product donations, and rebooking as necessary.
  • Follow established procedures and policies, and be flexible with scheduling, including overtime, weekends, holidays, and rotating shifts.
  • Consistently demonstrate the Central California Blood Center's organizational values of Communication, Accountability, Respect, and Engagement.
  • Comply with all applicable policies and procedures.
Requirements:
  • Vaccination for COVID-19 (booster not required)
  • Customer service experience, strong data entry, and computer skills, with phone system and/or multiple phone line experience a plus
  • Organized, creative, resourceful, and able to handle a fast-paced, multi-tasking environment
  • Punctual and able to manage time efficiently
  • Proven history of handling challenging situations professionally, kindly, and quickly
  • Clear, effective communication skills, both verbal and written, to deliver high standards of internal and external customer service
  • Ability to travel to other facility sites and work varying days, shifts, and hours


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