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Client Service Associate, Individual Solutions

2 months ago

Minneapolis, Minnesota, United States NFP Full time
About the Role

We are seeking a highly skilled Client Service Associate to join our team at NFP, an Aon Company. As a key member of our client service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Client Service: Provide top-notch service to clients, responding to their inquiries, and resolving any issues in a timely and professional manner.
  • Policy Administration: Process insurance policy applications, renewals, and changes, ensuring accuracy and compliance with regulatory requirements.
  • Communication: Maintain open and effective communication with clients, relationship managers, and internal stakeholders to ensure seamless service delivery.
  • Data Management: Accurately update and maintain client and policy information in our systems, ensuring data integrity and security.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance client service and operational efficiency.
Requirements
  • Education: High school diploma required; college degree preferred.
  • Experience: 1-3 years of experience in a related field, preferably in financial services.
  • Skills: Strong communication and interpersonal skills, proficiency in MS Office, and knowledge of insurance products and regulations.
About NFP

NFP is a multi-year Best Places to Work award winner in Business Insurance and a 5-Star Diversity, Equity and Inclusion (DEI) award winner from Insurance Business magazine. We are a consultative advisor and problem solver, helping companies and individuals address their most significant risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach.