Technical Support Specialist
1 day ago
About the Role:
We are seeking a skilled Technical Support Specialist to join our Capture Enablement Team within the Spatial Data Analytics & Engineering (SDE) department. As a key member of our team, you will be responsible for providing first-level helpdesk support to remote APAC users encountering problems with our data capture systems.
Your Key Responsibilities:
- Providing email and phone support to remote users
- Installing, testing, maintenance, and upgrading of capture equipment
- Setting up and maintaining bench testing and diagnostic instances of capture systems
- Working with peer engineering teams to troubleshoot issues
- Providing training on capture systems to users and operators
- Assisting with creating technical documentation and user manuals
Requirements:
- Vocational education certification or degree in computer science and/or electronics
- At least 1 year of work experience with in-car computers or after-market automotive systems
- Good knowledge of computer hardware, Windows Operating System, and associated tools for diagnosis and repair
- Excellent diagnostic and problem-solving skills
- Ability to interact with users and managers, commitment to teamwork, and ability to work independently
What We Offer:
- A dynamic and innovative work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
HERE Technologies is an Equal Opportunity Employer.
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