Technical Support Specialist

1 day ago


Worcester, Massachusetts, United States HERE Technologies Full time

About the Role:

We are seeking a skilled Technical Support Specialist to join our Capture Enablement Team within the Spatial Data Analytics & Engineering (SDE) department. As a key member of our team, you will be responsible for providing first-level helpdesk support to remote APAC users encountering problems with our data capture systems.

Your Key Responsibilities:

  • Providing email and phone support to remote users
  • Installing, testing, maintenance, and upgrading of capture equipment
  • Setting up and maintaining bench testing and diagnostic instances of capture systems
  • Working with peer engineering teams to troubleshoot issues
  • Providing training on capture systems to users and operators
  • Assisting with creating technical documentation and user manuals

Requirements:

  • Vocational education certification or degree in computer science and/or electronics
  • At least 1 year of work experience with in-car computers or after-market automotive systems
  • Good knowledge of computer hardware, Windows Operating System, and associated tools for diagnosis and repair
  • Excellent diagnostic and problem-solving skills
  • Ability to interact with users and managers, commitment to teamwork, and ability to work independently

What We Offer:

  • A dynamic and innovative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

HERE Technologies is an Equal Opportunity Employer.



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