Endpoint Support Specialist

4 weeks ago


Worcester, Massachusetts, United States Worcester Polytechnic Institute Full time

Job Summary

Worcester Polytechnic Institute is seeking a skilled Endpoint Support Technician II to join our IT Infrastructure - Desktop Services team. As a key member of our team, you will be responsible for delivering technical support for a diverse range of endpoints and services.

Key Responsibilities:

  • Provide on-site and in-house technical support for hardware, software, and configuration issues for WPI-owned computers and mobile devices.
  • Collaborate with the Helpdesk to ensure seamless technical support for the WPI community.
  • Assist in asset management activities, including patching, maintaining records, and device decommissioning.
  • Manage WPI-owned Apple and Windows devices through JAMF Pro, Connect, Protect, and SCCM platforms.
  • Proactive monitoring, reporting, and maintenance of endpoints to ensure security standards are achieved.
  • Participate in routine team and organizational meetings to offer feedback and collaborate on potential solutions.

Requirements:

  • Bachelor's degree in a relevant field.
  • Minimum 6-8 years of relevant experience.
  • Jamf level certifications (100, 200, 300, 370, and 400) is preferred or equivalent experience in managing the platform.

WPI is an Equal Opportunity Employer

We are committed to maintaining a campus environment free of harassment and discrimination. We seek individuals with diverse backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making.



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