Endpoint Support Specialist
4 weeks ago
Job Summary
Worcester Polytechnic Institute is seeking a skilled Endpoint Support Technician II to join our IT Infrastructure - Desktop Services team. As a key member of our team, you will be responsible for delivering technical support for a diverse range of endpoints and services.
Key Responsibilities:
- Provide on-site and in-house technical support for hardware, software, and configuration issues for WPI-owned computers and mobile devices.
- Collaborate with the Helpdesk to ensure seamless technical support for the WPI community.
- Assist in asset management activities, including patching, maintaining records, and device decommissioning.
- Manage WPI-owned Apple and Windows devices through JAMF Pro, Connect, Protect, and SCCM platforms.
- Proactive monitoring, reporting, and maintenance of endpoints to ensure security standards are achieved.
- Participate in routine team and organizational meetings to offer feedback and collaborate on potential solutions.
Requirements:
- Bachelor's degree in a relevant field.
- Minimum 6-8 years of relevant experience.
- Jamf level certifications (100, 200, 300, 370, and 400) is preferred or equivalent experience in managing the platform.
WPI is an Equal Opportunity Employer
We are committed to maintaining a campus environment free of harassment and discrimination. We seek individuals with diverse backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making.
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