Sales Associate Lead

2 weeks ago

Westminster, California, United States Ocgoodwill Full time

Job Location: Center West Store - Westminster, CA

MISSION:

At Ocgoodwill, we are dedicated to empowering individuals facing challenges to secure and maintain employment that fosters purpose, pride, and dignity. We believe in the transformative power of work.

The primary expectation for this role is to meet organizational, team, and personal objectives in alignment with our Strategic Vision Priorities while embodying our core Values.

STRATEGIC VISION PRIORITIES:

  • Enhance donations and optimize their value efficiently.
  • Boost the profitability of our operations by enhancing their effectiveness.
  • Increase community visibility and promote awareness of Ocgoodwill's mission.
  • Focus resources on services that assist individuals with barriers in obtaining and retaining employment.

VALUES:

  • Independence of the Ocgoodwill Brand
  • Collaboration and Learning
  • Innovation and Growth
  • Integrity
  • Accountability
  • Customer Satisfaction
  • Environmental Responsibility

PURPOSE OF POSITION:

This role is designed to support the management of retail store operations to achieve revenue and expense targets. The position serves as a backup to the Store Manager and Assistant Store Manager, with key responsibilities including staff management and training, sales, production, merchandising, and signage.

ENVIRONMENT OF POSITION:

This position provides a pathway for advancement for Sales Associates with limited or no prior retail experience, particularly in supervisory or leadership roles. Candidates may not have a high school diploma or GED; however, if selected for the apprentice role without these qualifications, they must create a plan to complete their certification within six months of promotion.

To qualify, candidates must have served in a sales associate capacity at Ocgoodwill for a minimum of six months (negotiable) with satisfactory performance.

After ninety days in this role, performance will be assessed to determine readiness for promotion to a regular Lead position. If not ready, the apprentice period may be extended for an additional ninety days, with a re-evaluation at six months.

SUPERVISION RECEIVED:

This position reports directly to the Store Manager and receives guidance from the Assistant Store Manager.

SUPERVISION EXERCISED:

The role involves directing Sales Associates, Store ADCs, Program Participants, Volunteers, and other assigned individuals.

DUTIES AND RESPONSIBILITIES:

  • Assist the Manager in training and guiding sales associates, clients, and volunteers on store policies, sorting, processing, selling, pricing, stocking, merchandising, cashiering, and customer service.
  • Provide direction to volunteers within the store.
  • Complete daily paperwork as per established deadlines.
  • Perform cashiering functions and manage related transactions.
  • Address telephone and customer inquiries.
  • Offer coaching and counseling to staff and volunteers to resolve work-related issues and administer disciplinary actions as needed.
  • Ensure compliance with cash-handling policies and hold sales associates accountable.
  • Maintain established customer service standards and resolve complaints in the absence of management.
  • Adhere to Loomis Safe procedures.
  • Prepare daily reports as necessary.
  • Communicate effectively with management, co-workers, clients, and the public.
  • Model ethical standards and promote a safe working environment.
  • Assist in ensuring compliance with agency policies and procedures.
  • Work overtime as required.
  • Perform additional duties as needed.
  • Safeguard company property and report any incidents of theft.
  • Follow all safety rules and regulations.
  • Demonstrate cooperation and teamwork, sharing knowledge with colleagues.
  • Utilize strong interpersonal skills, including courtesy and sensitivity.
  • Work with and train program participants receiving training at Ocgoodwill.

MINIMUM JOB REQUIREMENTS:

  • High school diploma or GED preferred.
  • Six months of retail sales experience in an Ocgoodwill store, including cashiering, preferred.
  • Ability to stand for 7-8 hours daily.
  • Ability to lift up to 50 pounds.
  • Flexibility to work various schedules, including days, evenings, weekends, and holidays.
  • Willingness to work overtime during peak periods.
  • Effective communication skills in English to interact with customers, supervisors, clients, and coworkers.

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