System Support Specialist

3 days ago


Greensboro, North Carolina, United States TEKsystems Full time

About the Role:

This position performs analytical, technical, and administrative work in efforts to support local and remote end-users, as well as production lines. The System Support Specialist goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills and solid troubleshooting skills typical of an end-user client-server environment on a global network.

Key Responsibilities:

  • Ensure that all problems and requests are logged and tracked in the Case Management system correctly and accurately.
  • Resolves incidents, escalates where necessary and follows up on open cases.
  • Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members.

Requirements:

  • Ability to work on a team, strong customer service skills and great personality.
  • Experience with basic end-user client troubleshooting in a Microsoft Windows Enterprise client environment.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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