Club Operations Manager

4 weeks ago


Norfolk, Virginia, United States Planet Fitness - PF Baseline Fitness Full time
Club Manager Job Description

The Club Manager will oversee gym operations to ensure an exceptional member experience and a financially successful club. This role involves leading a team of employees in a positive and motivating manner, with a focus on employee training and development.

Key Responsibilities:
  • Recruit, hire, train, and develop a high-performing staff.
  • Create and maintain a welcoming atmosphere for members, prospective members, and guests.
  • Staff Management:
    • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports.
  • Administration and processing of employee payroll.
  • Resolve employee issues or concerns.
  • Manage disciplinary and termination activities.
  • Front Desk Activities:
    • Answer phones and assist callers.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate member requests, issues, and questions.
  • Ensure prompt opening and closing of the gym.
  • Oversee cleanliness and maintenance of the facility.
  • Determine and communicate equipment repair.
  • Manage marketing efforts and authorize expenditures.
Qualifications:
  • Superior customer service skills.
  • Experience working as an Assistant Manager at Planet Fitness.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency.
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • CPR Certification required.


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