Audio Visual Operations Manager

3 weeks ago


Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

As the Audio Visual Operations Manager at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC, you will be responsible for delivering exceptional guest experiences related to AV needs, sales, and services. This role involves overall operations management of the AV department, including revenue and profitability through the execution of business and operating plans, as well as leadership of the AV team.

Key Responsibilities:

  • Guest Experience: Implement service quality standards through the AV team, ensuring execution of written standards for all AV Associates and proper utilization of Associate coaching and Talent Development Programs.
  • Financial Management: Practice responsible financial management of the AV department, working with the Manager to develop annual business plans and budgets, reviewing and analyzing financial statements, forecasting financial performance, and delivering financial results in accordance with those budgets.
  • Asset Management: Ensure that assigned assets are properly maintained and protected through regular inventory accountability, proper transportation, Associate training on proper usage, preventative maintenance, and effective security of storage areas.
  • Strategic Planning: Collaborate with the Manager and corporate support partners to review, recommend, and develop Audio Visual SOPs, pricing guidelines, and marketing programs.
  • Emergency Response: Perform Emergency Response duties as required for this role in the Emergency Response Organization Chart and Plan.

Qualifications:

  • Experience: Creativity, Entrepreneurial Spirit, Productivity, Teamwork, Technical Understanding, People Management, Staffing, Developing Budgets, General Consulting Skills, Vendor Relationships, Quality Focus.


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