Tax Operations Manager

3 weeks ago


Norfolk, Virginia, United States Jackson Hewitt Full time

Job Summary

We are seeking a highly skilled Tax Operations Manager to join our team at Jackson Hewitt. As a Tax Operations Manager, you will be responsible for managing the day-to-day activities of seasonal team members assigned to several store locations.

Key Responsibilities

  • Lead recruiting efforts and manage the interviewing process of seasonal employees for assigned area.
  • Monitor associate performance to ensure adherence to quality standards, deadlines, and proper procedures.
  • Review and approve work schedules and timecard approvals, monitor time tracker during all shifts.
  • Ensure all assigned locations meet company standards, including office setup, technology setup, and facilities maintenance.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Monitor GL & P&L performance and hold/void/rejects, discount reports and productivity reports for assigned store group.

Requirements

  • High School Diploma/GED or equivalent related business experience.
  • Course of study in management or in tax preparation and/or accounting preferred.
  • Two years' previous management or supervisory experience required.
  • Proficiency with a variety of computer software applications, including electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
  • Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.

About Jackson Hewitt

Jackson Hewitt is a leading provider of tax preparation and financial services. We are committed to helping our clients get their maximum refund, faster, and with fewer associated fees.



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