Guest Service Agent
3 weeks ago
We are seeking a highly skilled Guest Service Agent to join our team at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.
Key Responsibilities- Guest Registration and Check-in/Check-out: Handle guest registration and room assignments, accommodating special requests whenever possible.
- Reservation Management: Pre-register, block reservations, and take same-day reservations and future reservations following hotel rate structures, discounts, and sell strategies.
- Customer Service: Resolve customer complaints, assist customers with inquiries, and provide information on hotel services, in-house events, directions, local attractions, and more.
- Inventory Management: Inventory guest room keys according to policy and request re-keying as necessary.
- Team Support: Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
- Education: High School Education or equivalent experience.
- Experience: 1-2 years of experience in a hotel or customer relations position.
- Skills: Ability to communicate in English, type a minimum of 35wpm, and possess excellent customer service skills.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
3 weeks ago
Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key...
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Customer Service Representative
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Customer Service Representative
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Server - Provide Excellent Guest Service
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Customer Service Representative
4 weeks ago
Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeJob Summary:As a Guest Service Agent with Professional Hospitality Resources, Inc. and Ocean Beach Club LLC, you will be responsible for providing exceptional customer service to our guests. This includes checking-in and checking-out guests, responding to inquiries and problems in a courteous and professional manner, and ensuring maximum customer...
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Front Desk Representative
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Front Desk Representative
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Front Desk Associate
1 month ago
Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeJob Title: Guest Service AgentJob Summary:We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC. As a Guest Service Agent, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.Key...
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Night Auditor
4 weeks ago
Norfolk, Virginia, United States Wyndham Garden Norfolk Downtown Full timeJob SummaryWe are seeking a highly skilled Night Auditor to join our team at Wyndham Garden Norfolk Downtown. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk and guest services during the evening hours.Key Responsibilities:Assist guests with check-in and check-out, answering and processing all phone calls...
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Front Desk Representative
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Norfolk, Virginia, United States MCR Hotels Full timeJob SummaryThe Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the hotel's administrative processes. This role requires a positive attitude, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProvide attentive and courteous service to guests,...
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Customer Service Representative
3 weeks ago
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Norfolk, Virginia, United States California Pizza Kitchen Full timeAbout California Pizza KitchenCalifornia Pizza Kitchen is a dynamic and fast-paced restaurant environment where we strive to provide exceptional dining experiences for our guests. Our team members are passionate about delivering high-quality service, ensuring that every guest leaves feeling satisfied and eager to return.Compensation PackageWe offer a...
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Customer Service Representative
3 weeks ago
Norfolk, Virginia, United States Wingstop Full timeKey Responsibilities:As a Guest Service Team Member at Wingstop, you will be responsible for delivering exceptional customer experiences by:Acting as the face and voice of Wingstop to all guestsProviding authentic, positive, and genuine interactionsInteracting with guests by greeting them, answering phone calls, taking and delivering ordersWhat We Offer:At...