General Manager

6 days ago


Dearborn, Michigan, United States Towneplace Suites Dearborn Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our TownePlace Suites Detroit Dearborn hotel. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, including financial performance, customer service, and team management.

Key Responsibilities
  • Lead and manage a team of hotel staff to ensure exceptional customer service and high-quality product delivery.
  • Develop and implement strategies to drive revenue growth, improve financial performance, and increase customer satisfaction.
  • Collaborate with department heads to ensure seamless operations, effective communication, and timely issue resolution.
  • Conduct regular inspections and audits to maintain high standards of cleanliness, maintenance, and safety.
  • Manage budgets, forecasts, and financial reports to ensure accurate and timely financial information.
  • Develop and implement training programs to enhance staff skills and knowledge, promoting a culture of excellence and continuous improvement.
  • Build and maintain strong relationships with guests, clients, and stakeholders to ensure exceptional customer service and loyalty.
Requirements
  • At least 6 years of progressive experience in hotel management or a related field.
  • Proven track record of success in leading high-performing teams, driving revenue growth, and improving financial performance.
  • Excellent communication, leadership, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Strong analytical and financial management skills, with the ability to interpret financial data and make informed decisions.
  • Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with opportunities for career growth and advancement.
  • A chance to work with a global leader in third-party hotel management, with a portfolio of over 1,550 hotels worldwide.

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