Satellite Network Operations Engineer

1 day ago


Cary, North Carolina, United States Ampcus Full time

Ampcus Inc. is seeking a highly skilled candidate to fill the role of Satellite Network Operations Engineer. This position requires a strong background in satellite communications, network operations, and customer support.

About the Role

This is a challenging opportunity that involves working with complex satellite communication systems, troubleshooting issues, and providing technical assistance to customers and vendors. The successful candidate will be responsible for monitoring networks, directing repair activities, and performing unit and direct support maintenance on satellite communications equipment.

Responsibilities:

  1. Monitor and direct repair activities for Very Small-Aperture terminals (VSAT) networks to identify and resolve network anomalies and faults.
  2. Operate and align antennas, conduct cross-polarization (x-pol) performance tests, and perform unit and direct support maintenance on satellite communications equipment and associated devices.
  3. Provide technical assistance to field and vendor technicians, as well as operations center personnel engaged in day-to-day operation and maintenance of satellite communication systems.
  4. Create customer trouble tickets on outages identified via network management systems and tools.
  5. Test and isolate circuit issues using tools, Telco local loop, and customer in-house wiring.
  6. Coordinate multiple vendor dispatches for repair at the customer premise.
  7. Provide customer status of ongoing issues and communicate via phone, email, and ticket notes with customer POCs.

Requirements and Qualifications:

  • A minimum of 3+ years of experience in satellite and IP networking.
  • Preferably military satellite experience.
  • Experience with iDirect, ViaSat, or other satellite vendor systems or VSAT certification.
  • Experience with Cisco/Juniper routers and switches.
  • Experience with Multicast over MPLS Networks.

Estimated Salary Range: The estimated salary range for this role is $95,000 - $125,000 annually, based on industry standards and location, and may vary depending on qualifications and experience.



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