Senior Satellite Communications Specialist
3 weeks ago
About This Role
We are seeking a highly skilled Satellite Network Operations Expert to join our team at Insight Global. This is an exciting opportunity to work with a leading company in the field of satellite communications.
Job Summary
The Satellite Network Operations Expert will be responsible for monitoring and maintaining our satellite network, ensuring it operates at optimal levels. This includes proactively identifying and resolving network anomalies and faults, as well as providing technical assistance to clients and internal teams.
Responsibilities
- Monitor and direct repair activities for Very Small-Aperture terminals (VSAT) networks to identify and resolve network anomalies and faults.
- Operate and align antennas, conduct cross-polarization (x-pol) performance tests, and perform unit and direct support maintenance on satellite communications equipment and associated devices.
- Provide technical assistance to clients and internal teams engaged in the day-to-day operation and maintenance of satellite communication systems.
- Respond to and perform Tier I triage of network alarms using available network tools and systems.
- Create customer trouble tickets on outages identified via network management systems and tools.
- Test and isolate circuit issues using client tools/Telco local loop, and customer in-house wiring.
- Test and repair hardware issues in the customer WAN/LAN environment.
- Coordinate multiple vendor dispatches for repair at the customer premise.
- Provide customer status of ongoing issues; communicate via phone/email/ticket notes with customer POCs.
Requirements
To be successful in this role, you will need:
- 3-5+ years of experience in Satellite and IP Networking.
- Preferably military satellite experience.
- Experience with iDirect, ViaSat, or other satellite vendor systems or VSAT Certification.
- Experience with Cisco/Juniper routers and switches.
- Experience with Multicast over MPLS Networks.
- Flexibility to work in a 24x7 environment across all shifts, including weekends and holidays.
What We Offer
We offer a competitive salary of $85,000 - $115,000 per year, based on experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
About Us
Insight Global is a leading provider of workforce solutions, committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters.
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