Network Operations Specialist Cary NC
15 hours ago
\Resource Logistics, a leading provider of innovative logistics solutions, is seeking a highly skilled Network Operations Specialist to join our team in Cary NC. With a strong focus on customer satisfaction and prompt responses, this role plays a key part in ensuring our customers remain happy.
Job Description
The successful candidate will be responsible for supporting the 24x7 Floor Operations and Service Desk function for our network services customers. This includes collaborating with internal resources as appropriate to ensure Financial Services Network Operations Center (FSNOC) customers receive exceptional service. The ideal candidate will have a positive impact on our business by providing excellent support and prompt issue resolution.
Key Responsibilities:
• Responding to customer inquiries and conducting network surveillance
• Initiating and resolving incident management tickets
• Examining physical layer and logical problems using standard isolation methodologies
• Utilizing tools for router access, circuit layout, automated circuit testing, and ticket management
• Analyzing network surveillance data and addressing any issues identified through analytics
Required Skills and Qualifications:
The successful candidate should have a Bachelor's degree or four or more years of work experience. Additionally, experience working in a NOC environment with Cisco or Juniper routers and LAN switches is essential. Proficiency in IPVPN, IP, MPLS, OSPF, EIGRP, BGP, IPSec, and Ethernet networking protocols is also required.
Salary and Benefits:
The estimated salary for this role is $30/hour on W2, with no benefits included.
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