Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused Reservationist to join our team at Transdev. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our passengers.
Key Responsibilities- Process and respond to customer inquiries, requests, and concerns in a timely and professional manner.
- Provide accurate and helpful information to passengers regarding their trips, including arrival times, vehicle locations, and any changes or cancellations.
- Assist with requests for alternative transportation services and provide information on available options.
- Manage and resolve customer complaints and issues in a fair and courteous manner.
- Work collaboratively with other team members to ensure seamless customer service and support.
- High school diploma or equivalent required.
- One year of customer service experience or training preferred.
- Basic computer skills and proficiency in software applications, including word processing, spreadsheets, and email.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on providing exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve.
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