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Customer Service Representative

2 months ago

Hyattsville, Maryland, United States UniFirst Full time
{"title": "Customer Service Representative", "description": "

At UniFirst, we're seeking a dedicated professional to deliver exceptional customer service as a liaison between customers and our company. As a Customer Service Representative, you'll play a key role in ensuring our customers receive outstanding support and service.

Key Responsibilities:

* Assist customers with inquiries related to accounts, procedures, and services via phone or email
* Provide top-notch customer service to both customers and UniFirst personnel
* Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process
* Partner with the Sales Department to provide administrative support
* Perform basic data entry and other administrative tasks

Requirements:

* 2 years of customer service experience in an administrative setting (preferred)
* Prior accounts receivable experience is highly encouraged
* High school diploma or GED equivalent is recommended
* Excellent verbal and written communication skills, including professional telephone and email etiquette
* Essential skills: active listener, responsive, and personable
* Proficient knowledge of Microsoft Office products (e.g., Outlook, Excel, Word, TEAMS)
* Time management and organizational skills with attention to detail
* Collaborative team player capable of working independently
* Problem solver in a dynamic environment
* Comfortable performing basic mathematical skills (e.g., adding, subtracting, multiplying, dividing)

What's in it for you:

* Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential
* Career Mobility: We're a growing company offering significant avenues for personal development and growth
* Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest
* Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful
* Pay & Benefits: On-the-job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

About UniFirst:

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 – Best Big Companies" list. As an 80-year-old company focused on annual growth, there's never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

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