Customer Service Representative

2 months ago


Hyattsville, Maryland, United States The LaSalle Group Full time

Job Summary: The LaSalle Group is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Management: Process orders, resolve billing issues, and adjust customer accounts as needed.
  • Issue Resolution: Research and resolve customer complaints while maintaining detailed documentation and record keeping.
  • Escalation: Identify and escalate unresolved customer issues to management for further investigation.
  • Follow-up: Follow up with customers to confirm that issues have been resolved.

Requirements:

  • Experience: One year of experience working with customers in a phone-based role.
  • Skills: Working knowledge of Microsoft Office, general computer skills, and basic typing skills.
  • Customer Service Skills: Proven customer service experience, including active listening, customer-focused, professional telephone manner, and ability to interact positively and effectively with customers.
  • Teamwork: Ability to work well in a team environment, collaborate, and contribute to a positive culture.
  • Critical Thinking: Ability to use critical thinking skills and make decisions.


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