Customer Service Representative
2 months ago
Job Summary: The LaSalle Group is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Order Management: Process orders, resolve billing issues, and adjust customer accounts as needed.
- Issue Resolution: Research and resolve customer complaints while maintaining detailed documentation and record keeping.
- Escalation: Identify and escalate unresolved customer issues to management for further investigation.
- Follow-up: Follow up with customers to confirm that issues have been resolved.
Requirements:
- Experience: One year of experience working with customers in a phone-based role.
- Skills: Working knowledge of Microsoft Office, general computer skills, and basic typing skills.
- Customer Service Skills: Proven customer service experience, including active listening, customer-focused, professional telephone manner, and ability to interact positively and effectively with customers.
- Teamwork: Ability to work well in a team environment, collaborate, and contribute to a positive culture.
- Critical Thinking: Ability to use critical thinking skills and make decisions.
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Customer Service Representative
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Customer Service Representative
4 weeks ago
Hyattsville, Maryland, United States The LaSalle Group Full timeCustomer Care Representative Job DescriptionLaSalle Network is seeking a Customer Care Representative to join our team in the Landover, MD area. As a Customer Care Representative, you will be responsible for providing top-notch customer service to our clients by resolving customer inquiries and issues in a timely and professional...
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Customer Service Representative
1 month ago
Hyattsville, Maryland, United States The LaSalle Group Full timeCustomer Care RepresentativeLaSalle Network is seeking a skilled Customer Care Representative to join our team in the Landover, MD area. As a key member of our team, you will be responsible for providing top-notch customer service to our clients, resolving customer inquiries, and ensuring a positive experience for our customers.Responsibilities:Respond to...
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