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Customer Service Representative
2 months ago
LaSalle Network is seeking a skilled Customer Care Representative to join our team in the Landover, MD area. As a key member of our team, you will be responsible for providing top-notch customer service to our clients, resolving customer inquiries, and ensuring a positive experience for our customers.
Responsibilities:- Respond to customer inquiries via phone and email
- Provide product and service information to customers
- Process orders, resolve billing issues, and adjust customer accounts
- Research and resolve customer complaints
- Escalate unresolved issues to management
- Follow up with customers to confirm changes
- One year of experience in a phone-based customer service role
- Working knowledge of Microsoft Office and basic computer skills
- Proven customer service experience with active listening, customer focus, and professional telephone manner
- Ability to work in a team environment and collaborate with others
- Ability to use critical thinking skills and make decisions
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.