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Customer Service Representative

2 months ago


Hyattsville, Maryland, United States The LaSalle Group Full time
Customer Care Representative

LaSalle Network is seeking a skilled Customer Care Representative to join our team in the Landover, MD area. As a key member of our team, you will be responsible for providing top-notch customer service to our clients, resolving customer inquiries, and ensuring a positive experience for our customers.

Responsibilities:
  • Respond to customer inquiries via phone and email
  • Provide product and service information to customers
  • Process orders, resolve billing issues, and adjust customer accounts
  • Research and resolve customer complaints
  • Escalate unresolved issues to management
  • Follow up with customers to confirm changes
Requirements:
  • One year of experience in a phone-based customer service role
  • Working knowledge of Microsoft Office and basic computer skills
  • Proven customer service experience with active listening, customer focus, and professional telephone manner
  • Ability to work in a team environment and collaborate with others
  • Ability to use critical thinking skills and make decisions

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.