Customer Service Representative
1 day ago
Job Summary:
Opus Inspection is seeking a highly skilled and detail-oriented Customer Service Representative to join our team at our vehicle emissions testing center. As a key member of our staff, you will be responsible for providing exceptional customer service, explaining waiver procedures, and performing emissions tests.
Key Responsibilities:
- Customer Service: Explain waiver procedures to motorists, review applications for waivers, and perform waiver inspections to grant or deny waivers according to MVA regulations.
- Emissions Testing: Perform emissions tests as needed, and provide test results to motorists.
- Administrative Tasks: Assist motorists with extension requests, issue extensions in accordance with state guidelines, and perform janitorial and facility care tasks as required.
- Communication: Communicate politely with the general public, and maintain a professional demeanor in a fast-paced environment.
Requirements:
- Education: High school diploma or equivalent.
- Certification: Successful completion of certification training program for customer service/emissions testing.
- Knowledge and Skills: Thorough knowledge of test procedures, automotive knowledge, and/or customer service background is preferred.
- Physical Demands: Frequent standing, up to 90% of the time.
Why Join Opus Inspection:
At Opus Inspection, we value our employees and offer a dynamic work environment with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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