Client Relations Specialist

2 weeks ago


Addison, Texas, United States National Life Group Full time
Client Relations Specialist at National Life Group - Mandarin Proficient

Starting compensation is $24/hr with additional remuneration for relevant expertise and experience. This position offers a hybrid work arrangement following training, requiring three days onsite (Monday, Tuesday, Wednesday) in our Texas or Vermont office.

This role is not eligible for sponsorship. Fluency in English and Mandarin is required.

Opportunity to Impact Lives

We will equip you to engage directly with our clients nationwide, ensuring they have a rewarding experience in comprehending their life and annuity policies with National Life Group. You will empower clients by delivering information, assisting in resolving significant issues, and collaborating with the team to achieve our collective goals and results. Ultimately, you will be an active and dedicated member of a team committed to providing peace of mind to all we serve.

Our operational hours are 8am-6pm Monday-Friday, with representatives working an 8-hour shift within those hours.

Ideal Candidates We Are Looking For
  • Associate's degree or higher preferred
  • 2+ years of professional experience in customer interaction
  • A passion for working in a mission-driven environment
  • Ability to successfully pass a background check, which may include fingerprinting
Essential Skills for Success
  • Exceptional interpersonal skills
  • A commitment to providing outstanding customer service
  • Strong communication abilities, with excellent listening skills
  • Proficient in computer and mathematical skills
  • Adept at problem-solving and thriving in a collaborative setting
  • Skilled in multitasking within a fast-paced environment and proficient with technology (web searches, MS Office, and Mainframes)
  • A talent for identifying opportunities for efficiency and effectiveness, with a willingness to embrace continuous improvement and change
What Awaits You at National Life Group
  • Competitive salary (Starting at $22/hr with additional pay for relevant skills and experience) along with quarterly bonus opportunities (based on performance) and excellent health, wellness, and insurance benefits
  • Genuine opportunities for professional growth and career advancement
  • Over $5K in annual tuition reimbursement, including full tuition sponsorship for completing your undergraduate and graduate degrees with University Arizona World Campus
  • Paid time off and holidays
  • 40 hours of community service hours annually
  • A culture dedicated to inclusion and diversity
The starting rate mentioned is just one aspect of our comprehensive compensation package for employees. Additional rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package, which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company-funded wellness account for employees at the director level and below; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees, and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.

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