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Client Support Specialist
2 months ago
Customer Service Representative
Join a leading flight training organization as a Customer Service Representative. This role is essential in ensuring smooth operations and excellent customer interactions.
Location: Addison, Texas
Minimum Experience: Entry-level
About Us: With over 81 years in the aviation training industry, we pride ourselves on delivering exceptional service and support to our clients.
Key Responsibilities:
- Provide outstanding customer service through both in-person and telephone interactions.
- Assist senior management with various administrative tasks.
- Ensure accurate and efficient dispatch of all flights.
- Develop and maintain the daily flight schedule for both employees and students.
- Document customer interactions, manage accounts, and maintain organized records.
- Handle a high volume of incoming calls effectively.
- Identify customer needs and work towards achieving satisfaction.
Qualifications:
- Exceptional verbal and written communication skills.
- Strong organizational and problem-solving abilities.
- A proactive approach with a positive attitude.
- Demonstrated experience in customer support.
- Excellent phone etiquette and adaptability to various customer types.
- Ability to prioritize tasks and manage time efficiently.
- High school diploma or equivalent.
Benefits:
- Opportunities for career advancement based on performance.
- Comprehensive group medical insurance.
- 401K plan with company contributions and life insurance.
- Paid time off for vacations and holidays.
- Training on company procedures and flight program education.
- Compensation commensurate with experience.