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Client Support Specialist

2 months ago


Addison, Texas, United States American Flyers Full time

Customer Service Representative

Join a leading flight training organization as a Customer Service Representative. This role is essential in ensuring smooth operations and excellent customer interactions.

Location: Addison, Texas

Minimum Experience: Entry-level

About Us: With over 81 years in the aviation training industry, we pride ourselves on delivering exceptional service and support to our clients.

Key Responsibilities:

  • Provide outstanding customer service through both in-person and telephone interactions.
  • Assist senior management with various administrative tasks.
  • Ensure accurate and efficient dispatch of all flights.
  • Develop and maintain the daily flight schedule for both employees and students.
  • Document customer interactions, manage accounts, and maintain organized records.
  • Handle a high volume of incoming calls effectively.
  • Identify customer needs and work towards achieving satisfaction.

Qualifications:

  • Exceptional verbal and written communication skills.
  • Strong organizational and problem-solving abilities.
  • A proactive approach with a positive attitude.
  • Demonstrated experience in customer support.
  • Excellent phone etiquette and adaptability to various customer types.
  • Ability to prioritize tasks and manage time efficiently.
  • High school diploma or equivalent.

Benefits:

  • Opportunities for career advancement based on performance.
  • Comprehensive group medical insurance.
  • 401K plan with company contributions and life insurance.
  • Paid time off for vacations and holidays.
  • Training on company procedures and flight program education.
  • Compensation commensurate with experience.