Patient Registration Assistant

3 weeks ago


Fremont, California, United States InGenesis Full time

Job Description

InGenesis is seeking a skilled Front Desk Representative to join our team. As a key member of our client's office, you will be responsible for providing exceptional customer service to patients and ensuring smooth day-to-day operations.

Responsibilities:
  • Support patient registration clerks with patient issues and coordinate break and lunch coverage throughout the day.
  • Offer department orientations and assist the supervisor in training new team members.
  • Collaborate with providers to resolve late patient arrivals issues and reschedule patients for same-day appointments when possible.
  • Create weekly staff schedules for approval by the supervisor.
  • Assist with inventory and supply ordering, reporting, and special projects.
  • Register patients for appointments and verify their eligibility.
  • Confirm and update patient demographics in the medical information system.
  • Collect patient payments and assist with appointment scheduling.
Requirements:
  • A High School Diploma or equivalent.
  • The ability to work a flexible schedule and overtime.
  • A minimum of six months customer service experience in a medical office setting, or other similar office experience.
  • Foreign language skills required, with Mandarin or Cantonese speaking preferred.
  • Proficiency in Microsoft Office products, including Excel, Word, Outlook, and the Internet.

Compensation: The estimated annual salary for this position is around $55,000-$70,000, depending on location and experience. We offer a competitive compensation package, including a range of benefits that support your well-being and career development.



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