Patient Service Representative

1 week ago


Fremont, California, United States InGenesis Full time
About the Role

This Front Desk Representative position offers a unique opportunity to work in a dynamic healthcare environment and make a positive impact on patients' lives.

Key Responsibilities:
  • Provide exceptional customer service and support to patients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Assist with appointment scheduling, rescheduling, and verifying patient demographics in the medical information system.
  • Collect patient payments, verify current program eligibility, and calculate charges.
  • Perform phone receptionist duties as needed and maintain a professional and friendly demeanor.
Requirements:
  • High School Diploma or equivalent required.
  • Minimum of six months customer service experience in a medical office setting or other similar office experience.
  • Foreign language skills required; Mandarin or Cantonese speaking preferred.
  • Proficiency in Microsoft Office products including Excel, Word, Outlook, and the Internet.
Benefits:
  • Competitive salary range: $35,000 - $45,000 per year.
  • Award-winning employer offering opportunities for growth and development.
  • Diverse and inclusive workplace culture.


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