Healthcare Registration Specialist

2 days ago

Fremont, California, United States PhyNet Dermatology LLC Full time

We are seeking a skilled Healthcare Registration Specialist to join our team at PhyNet Dermatology LLC.

This rewarding role involves ensuring patients receive top-notch care and support across multiple practices and facilities. As a Healthcare Registration Specialist, you will play a pivotal part in maintaining efficient operations and delivering an outstanding patient experience.

Main Responsibilities:

  • Patient Interaction: Welcome patients warmly and professionally upon arrival, handling registration and appointment scheduling with excellent customer service skills.
  • Clinical Call Management: Accurately triage and route clinical calls to the right departments or personnel, providing prompt and precise responses to patient inquiries.
  • Documentation Support: Assist patients with completing necessary forms and paperwork, offering clear instructions and assistance as needed to ensure accuracy and completeness.
  • Facility Maintenance: Maintain a clean, organized, and welcoming work area and lobby at all times, creating a positive first impression for patients and visitors.
  • Issue Resolution: Promptly escalate patient inquiries or issues to the right resources, ensuring a high standard of service and patient satisfaction.
  • Productivity and Compliance: Achieve or exceed departmental productivity standards while maintaining a comprehensive understanding of billing processes and medical services provided by practitioners.
  • Referral Management: Accurately enter referral information into the system and manage patient records, including filing and retrieving medical charts as necessary, ensuring all information is up-to-date and accessible.
  • Dependability: Demonstrate consistent attendance and punctuality, supporting uninterrupted patient care and service.

Qualifications:

  • Education: High school diploma or equivalent.
  • Experience: 0-1 year of customer service experience in a call center, healthcare, or retail environment is preferred.
  • Skills: Proficient in collecting patient payments at the time of service, computer literate, and proficient in Microsoft Office applications.

Physical and Mental Demands:

  • The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Salary: $23 - $26 per hour. The salary may vary based on qualifications and location. We strive to offer competitive compensation packages to attract top talent.

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