Patient Services Associate

4 weeks ago


Fremont, California, United States PhyNet Dermatology LLC Full time

At PhyNet Dermatology LLC, we value dedicated professionals who share our commitment to delivering exceptional patient care and service.

We are currently seeking a skilled Patient Services Associate to join our team.

This rewarding role involves ensuring patients receive top-notch care and support across multiple practices and facilities. As a Patient Services Associate, you will play a pivotal part in maintaining efficient operations and delivering an outstanding patient experience.

Main Responsibilities:

  • Patient Interaction: Welcome patients warmly and professionally upon arrival, handling registration and appointment scheduling with excellent customer service skills.
  • Clinical Call Management: Accurately triage and route clinical calls to the right departments or personnel, providing prompt and precise responses to patient inquiries.
  • Documentation Support: Assist patients with completing necessary forms and paperwork, offering clear instructions and assistance as needed to ensure accuracy and completeness.
  • Facility Maintenance: Maintain a clean, organized, and welcoming work area and lobby at all times, creating a positive first impression for patients and visitors.
  • Issue Resolution: Promptly escalate patient inquiries or issues to the right resources, ensuring a high standard of service and patient satisfaction.
  • Productivity and Compliance: Achieve or exceed departmental productivity standards while maintaining a comprehensive understanding of billing processes and medical services provided by practitioners.
  • Referral Management: Accurately enter referral information into the system and manage patient records, including filing and retrieving medical charts as necessary, ensuring all information is up-to-date and accessible.
  • Dependability: Demonstrate consistent attendance and punctuality, supporting uninterrupted patient care and service.

Qualifications:

  • Education: High school diploma or equivalent.
  • Experience: 0-1 year of customer service experience in a call center, healthcare, or retail environment is preferred.
  • Skills: Proficient in collecting patient payments at the time of service, computer literate, and proficient in Microsoft Office applications.

Physical and Mental Demands:

  • The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Salary: $23 - $26 per hour. The salary may vary based on qualifications and location. We strive to offer competitive compensation packages to attract top talent.



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