Front Desk Manager

1 week ago


Huntington, West Virginia, United States Holiday Inn Express Civic Center Full time
About the Role

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Holiday Inn Express Civic Center. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Manage the front office operations, including reservations, registration, and guest accounting.
  • Supervise and train hotel staff to ensure excellent service standards are met.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
  • Implement and maintain a strong service and management philosophy to guide staff.
  • Review and adjust schedules to meet business demands.
  • Ensure all end-of-month reports are completed to standard.
Requirements
  • Minimum 1-3 years of front office management experience in the hospitality industry.
  • Ability to read and interpret documents, such as safety rules and operating instructions.
  • Excellent communication and interpersonal skills.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
What We Offer

We provide a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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