PT Member

4 days ago


Huntington, West Virginia, United States Centers Full time
{"title": "Member & Guest Services Assistant", "description": "Job Summary

Centers, LLC is a professional management firm specializing in facility, operation, and program management for higher education. We are seeking a highly motivated and detail-oriented Member & Guest Services Assistant to join our team at Campus Recreation Services.

Key Responsibilities
  • Provide exceptional customer service to patrons, prospective members, and guests, ensuring accurate information and resolving issues in a timely manner.
  • Assist with reviewing membership applications, training Customer Service and Member Service Representatives on processes, and maintaining accurate records in CSI NG.
  • Review parking pass applications, fax parking pass applications to Parking & Transportation Services, and communicate eligibility for Recreation Center parking passes.
  • Properly enter student, guest, prospect, and member information into CSI NG database, document access and CSI NG issues, and send out various member emails.
  • Perform administrative tasks, including communicating with the Graduate Supervisor of Member & Guest Services, attending staff meetings and trainings, and organizing locker clean outs.
Requirements
  • Must be actively seeking a degree.
  • Ability and willingness to enforce policies and handle conflict.
  • Strong customer service skills and basic knowledge of computer skills.
  • Ability to handle several tasks at once with frequent interruption.
  • Ability to be certified in CPR/AED/FA through the American Red Cross.
Work Environment and Physical Demands

The Member & Guest Services Assistant will work in an office environment/fitness center environment, with moderate to loud noise levels. The position requires sitting at a desk or table for at least 60% of the workday, repetitive wrist, hand, or finger movement, occasional bending, stooping, eye-hand coordination, hearing, and talking.

", "lang_code": "en"}
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