Front Desk Operations Manager

2 days ago


Huntington, West Virginia, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Shaner Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Manage front desk operations, including guest check-in, check-out, and room assignments.
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Supervise and train front desk staff, ensuring they have the necessary skills and knowledge to provide excellent guest service.
  • Monitor and maintain the cleanliness and organization of the front desk area, ensuring a welcoming and efficient environment for guests.
  • Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest service and resolve any issues that may arise.
  • Conduct regular audits to ensure compliance with hotel policies and procedures, and make recommendations for improvement.
  • Develop and implement strategies to increase guest satisfaction and loyalty, and to drive revenue growth through effective upselling and cross-selling techniques.
Requirements
  • Minimum 1-3 years of front office management experience in the hospitality industry.
  • Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.
About Us

Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands, including independent locations. We provide a variety of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.



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