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Front Desk Representative
1 month ago
At Shaner Hotel Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Doubletree by Hilton Huntington.
Responsibilities:- Provide exceptional guest service, ensuring a warm and welcoming experience for all hotel guests.
- Process check-ins and check-outs efficiently, adhering to hotel requirements and policies.
- Handle guest complaints in a professional and courteous manner, ensuring guest satisfaction.
- Generate and distribute daily reports to designated departments and personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Perform other duties as assigned by management.
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Excellent communication and interpersonal skills.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions.
Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.
At Shaner Hotel Group, we are committed to providing exceptional guest experiences and fostering a culture of excellence among our team members. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
