Customer Service Representative

1 month ago

North Tonawanda, New York, United States Armstrong Fluid Technology Full time
About the Role

Armstrong Fluid Technology is seeking a highly skilled Spanish Bilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, ensuring seamless interactions and satisfaction through proactive communication and efficient service delivery.

Key Responsibilities

Some of the key responsibilities of this role include:

  • Communicating fluently in English and Spanish to assist customers with their inquiries and provide solutions promptly.
  • Maintaining proactive and efficient communication with customers, promptly addressing their individual needs with professionalism.
  • Handling customer inquiries via telephone and email, ensuring a polite and courteous approach at all times.
  • Adhering to established policies and procedures to consistently meet service standards and business objectives.
  • Collaborating closely with internal departments to ensure smooth service delivery and achieve business goals.
Order Processing and Reporting

Additional responsibilities include:

  • Maintaining accurate records of customer contracts and managing order processing efficiently.
  • Updating and maintaining customer data files to ensure integrity and accuracy.
  • Processing customer change orders and managing Sales Returns Goods according to procedures.
  • Entering and confirming customer orders in the Manufacturing Planning System.
  • Managing regional order backlog and expediting orders as needed.
  • Proactively communicating delivery status and addressing any issues promptly.
  • Coordinating with finance on account matters, keeping customers informed as necessary.
  • Collaborating with sales, procurement, and production teams to ensure timely deliveries and resolve issues.
  • Efficiently handling customer complaints, ensuring satisfactory resolutions.
Requirements

To be successful in this role, you should possess:

  • Fluent Spanish language skills.
  • A high school diploma or equivalent; additional education is advantageous.
  • Minimum one year of customer service experience is essential.
  • Ability to work independently and collaboratively within a team environment.
  • Enthusiastic attitude with strong problem-solving skills.
  • Experience in HVAC business is a plus.
  • Moderate computer skills and proficiency in using an MRP System.
  • Proactive approach and ability to adapt to new processes.
  • Proficiency in technical writing and strong interpersonal communication skills.
  • Strong analytical skills to simplify complex problems and provide clear recommendations.
  • Effective leadership skills focused on collaboration and achieving results.
  • Open and authentic communication style in all interactions.
About Armstrong Fluid Technology

By joining Armstrong Fluid Technology, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.

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