Systems Director of Patient Services

4 days ago

Lexington, Kentucky, United States Compass Group Careers Full time
Job Summary

As a key member of the Compass Group Careers team, the Systems Director of Patient Services will be responsible for directing the functions of Patient Food Services for the system. This includes management, education, training, and performance improvement of patient food service personnel. In coordination with the Systems Director Operations and Director, Nutrition Systems, the incumbent will ensure compliance with all patient-related regulatory agencies in each facility in the system.

Key Responsibilities
  • Coordinate and implement system's patient service programs based on system's medical direction, patient population, and contract.
  • Hire, lead, direct, coach, train, and develop patient services managers and supervisors.
  • Oversee the evaluation of and discipline of patient food services employees, as applicable and according to departmental policy.
  • Monitor competency, productivity, and documentation accuracy of patient services managers and teams utilizing necessary tools and resources.
  • Visit patients on an assigned nursing unit or area and ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.
  • Ensure patient services staff assists in achieving stated patient satisfaction goals.
  • Communicate effectively with all team members, patients, and families through conferences, individual consultation, and committee participation.
  • Perform other tasks as assigned.
Requirements
  • Bachelor's degree in Nutrition, Hospitality Management, or related field or equivalent.
  • Minimum of five (5) years' work experience with at least two (2) years in healthcare, including one (1) year in a managerial position.
  • Certified Dietary Manager required if associate does not have a degree in Nutrition or Dietetics; Registered Dietitian preferred.
  • ServSafe Certified.
  • Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.
  • Supervisory, leadership, management, and coaching skills.
  • Communication skills both written and verbal.
  • Ability to communicate on various levels to include management, client, customer, and associate levels.
  • Financial, budgetary, accounting, and computational skills.
  • Proficient computer skills to include various computer programs, Microsoft Office programs, email, and the Internet.
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

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