Patient Financial Services Rep/UKHC
4 months ago
Patient Financial Services Rep/UKHC
Requisition Number
RE45433
Working Title
Patient Financial Advocate
Department Name
H4027:
REV Cycle MGT-PFE
Work Location
Lexington, KY
Grade Level
07
Salary Range
$ /hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods and consistently standing or walking with objects weighing up to 25 pounds; lifting, pushing, and pulling objects weighing up to 50 pounds; and performing tasks with repetitive motions.
Monday through Friday (8:00 am – 4:30 pm); Some weekends and holidays will be required.
This position reports to the hospital campus and is not eligible for remote work off campus.
Job Summary
Under the direction of the Assistant Director and Patient Advocate Supervisor, the Patient Financial Services Representative is responsible for the resolution of uninsured inpatient and outpatient accounts by screening the patient for financial assistance, disability, and Medicaid.
The representative is expected to be familiar with the hospital and departmental policies and procedures and can utilize all resources within the hospital and department to accomplish the assigned job duties.
This position will also provide customer service to patients and families to help ensure that UKHC provides excellent customer service by answering questions, collecting sufficient cash necessary to support healthcare operations, and participating in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
This position reports to the hospital campus and is not eligible for remote work off campus.Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
No
Preferred Education/Experience
Associate degree; third-party insurance claims follow-up/collections experience; and medical, office, and/or clerical work preferred. Previous experience working with patient accounts/HIPAA is highly preferred.
Deadline to Apply
05/23/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.
We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.
In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.
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