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Patient Services Associate

2 months ago


Lexington, Kentucky, United States University Of Kentucky Full time
Required License/Registration/Certification

None

Physical Requirements: The physical demands for this role include frequently sitting at a computer workstation for prolonged periods; engaging in repetitive tasks such as typing; and occasionally lifting, pushing, or pulling items weighing up to or exceeding 50 lbs.

The work environment may involve sporadic exposure to cuts and punctures, intermittent loud noises, bloodborne/airborne pathogens, and potentially aggressive individuals.

Work Schedule: Monday through Friday, 8:00am-4:30pm.

Job Overview: The Healthcare Support Navigator plays a crucial role at the UK Healthcare information desks, assisting with way-finding, patient flow, ensuring a secure environment, and facilitating communication between staff and visitors.

Additional responsibilities encompass clerical tasks related to customer relations.

Skills / Knowledge / Abilities: Exceptional communication skills and proficiency in Microsoft Office Suite; the capability to thrive in a fast-paced, high-pressure, team-oriented environment, along with a solid understanding of healthcare information systems.

Supervisory Responsibilities: No

Preferred Education/Experience: Experience in customer service or healthcare support services is advantageous.

University Community of Inclusion: The University of Kentucky is dedicated to fostering a diverse and inclusive workforce, ensuring that all students, faculty, and staff operate in an environment characterized by openness and acceptance.

We aim to cultivate a community where individuals from all backgrounds, identities, and perspectives feel secure and welcomed.

We also prioritize the well-being of our employees and are committed to creating a healthy workplace.

In the interest of maintaining a safe and healthy environment for our students, employees, patients, and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

Equal Opportunity Employer: We strongly encourage veterans, individuals with disabilities, women, and all minorities to explore our employment opportunities.

Any candidate offered a position may be required to undergo pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screening.