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Order and Inventory Coordinator

2 months ago

Watertown, Massachusetts, United States Socomec Group Full time
About Socomec Group

Socomec Group is a leading manufacturer of innovative products and solutions within the fields of Critical Power, Power Control & Safety, Energy Efficiency, and Energy Storage. With a strong presence in North America and a global team of over 4,000 employees, we are committed to delivering high-quality products and exceptional customer service.

Job Summary

We are seeking a highly motivated and detail-oriented Order and Inventory Coordinator to join our Supply Chain team in Watertown, MA. As a key member of our team, you will be responsible for maintaining close communication with logistics partners, Sales and Customer Success teams, and ensuring timely deliveries to our customers.

Key Responsibilities
  • Services Operations with Local Warehousing 3PL in Ohio
    • Maintain daily communication with services team, warehousing team, carriers, internal local team, and headquarters
    • Coordinate with the warehouse team on orders, special requests, and documentation requirements
    • Communicate with services team, Customer Service and Sales Teams on shipping status, shortages, and delays
    • Ensure customer satisfaction with timely deliveries
    • Assist with services sales orders, commissioning, and invoices
    • Collaborate with the rest of the supply chain team to support their scope of work
  • Inventory Management
    • Review receipts from warehouse and receive stock orders from HQ/other suppliers in ERP system
    • Properly manage and document customer returns, damaged deliveries, and receipt discrepancies, and monitor replacement status from HQ/other suppliers/entities
    • Identify causes for stock discrepancies and follow best practices to maintain inventory accuracy
    • Enter inventory purchase orders in ERP system
    • Assist with on-site annual physical inventory counts, audits, and reconciliations; follow best practices to maintain inventory accuracy
    • Review and audit field technicians' inventory regularly
    • Manage services inventory levels and work with Supply Chain Manager and Service Leader to maintain appropriate stocking levels
  • Local Supplier Stocks
    • Assure proper inventory levels of components for kitted products by local suppliers, and stock of finished goods
    • Communicate order status between HQ, warehouse, local supplier, and Customer Success team
Requirements
  • University degree or college diploma in Supply Chain Management or Supply Chain & Logistics Management
  • Obvious enthusiasm, initiative, and pride in work
  • Strong interpersonal and communication skills; prior experience with internal/external business-level correspondence proficiency (both verbal and written)
  • Detail-oriented; demonstrates ability to interpret information correctly and in a concise manner
  • Self-motivated work ethic and ability to organize high volumes of information, projects, and files
  • Proven ability to manage detail; follow tasks and projects from origin to completion
  • Must thrive in a team environment with a positive and professional demeanor
  • IT savvy and comprehends business systems and procedures
Preferred Qualifications
  • APICS certificate
  • Prior experience in supply chain or logistics
  • Prior experience with cross-functional teams
Work Environment
  • Monday to Friday, 8:00 AM – 5:00 PM
  • 9 Galen Street #120, Watertown, MA 02472
  • Must be legally authorized to work in the United States without company sponsorship
Physical Demands
  • Remaining in a stationary position, often standing or sitting for prolonged periods
  • Repeating motions that may include the wrists, hands, and/or fingers
  • Sedentary work that primarily involves sitting/standing
  • Must be able to lift up to 20 pounds on an occasional basis
Job Type
  • Full-time, Exempt