Service Resolution Expert

2 weeks ago


Chambersburg, Pennsylvania, United States Wcnorthwest Full time

Position Overview:

We are seeking a dynamic Customer Service Representative to join our team at Wcnorthwest. This role is essential in ensuring customer satisfaction and resolving inquiries effectively.

Key Responsibilities:

  • Engage with customers via phone and in-person to address service or billing concerns.
  • Collaborate with various departments to resolve customer disputes efficiently.
  • Document customer interactions and maintain accurate records in our systems.
  • Process service requests, including installations and changes, while managing billing inquiries.
  • Handle payments and perform general office duties as required.
  • Utilize software applications, including MS Word and Excel, to assist in daily tasks.
  • Deliver exceptional service that fosters goodwill and enhances customer relationships.

Qualifications:

  • Preferred experience of 2 years in a high-volume customer service environment.
  • High school diploma or equivalent is required.
  • Proficiency in Microsoft Office applications and strong typing skills are essential.
  • Ideal candidates are those who thrive in a culture of operational excellence and accountability.

Benefits:

We offer a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, long-term disability, life insurance, and a 401K retirement plan. Join us at Wcnorthwest and explore unlimited opportunities to grow your career.

Company Culture:

At Wcnorthwest, we value our employees and strive to create a supportive environment where self-directed individuals can excel. We are committed to maintaining the health of the communities we serve and appreciate the dedication our team brings to their roles.



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