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Customer Service Ambassador
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Suburban Propane. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer experiences, driving customer retention, and identifying new sales opportunities.
Key Responsibilities
- Provide proactive sales support to customers through inbound and outbound calls, ensuring a high level of customer satisfaction and loyalty.
- Maintain in-depth knowledge of Suburban Propane's products and services, including account management, billing processes, and customer policies.
- Develop and maintain strong relationships with customers, presenting a professional and enthusiastic image at all times.
- Process and coordinate accounts receivable, collections, and accounts payable functions, ensuring accurate and timely resolution of customer inquiries.
- Assist with route forecasting, maintenance, and scheduling of daily service work, installation, and repairs.
Requirements
- Minimum of 3 years of experience in a customer service role, preferably in the propane industry.
- High school diploma or equivalent required; degree in business or related field preferred.
- Strong computer skills, including Microsoft Office, data entry, and report analysis.
- Ability to multitask, prioritize assignments, and work effectively in a team environment.
About Suburban Propane
Suburban Propane Partners, L.P. is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers. With over 3,000 employees, we maintain business operations in 41 states, providing prompt, reliable service to over one million residential, commercial, industrial, and agricultural customers.
Equal Employment Opportunity
Suburban Propane is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
