Customer Service Representative
22 hours ago
Key Responsibilities:
- Communicate with commercial clients and prospects regarding account management, service changes, billing, and issue resolution.
- Collaborate with internal teams to resolve customer disputes and develop proficiency in proprietary operational systems.
- Provide pricing and sales support for commercial temporary waste containers.
- Monitor commercial waste services, including non-payment suspensions, missed pickups, and blocked accounts.
- Manage seasonal waste services for educational institutions and public facilities.
- Assist with order processing and maintain accurate records.
- Process returned mail and maintain tonnage reports.
- Cross-train in residential customer service and provide support as needed.
- Perform other duties as assigned by management.
Requirements:
- Minimum 2 years of experience in customer service, preferably in a high-volume environment.
- Proficiency in Microsoft Office applications, including Word, Excel, and Email.
- Excellent organizational and communication skills, with the ability to read and comprehend technical documentation.
- Strong analytical and problem-solving skills, with the ability to gather data, compile information, and prepare reports.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Equal Opportunity Employer:
Waste Connections is an equal opportunity employer and welcomes applications from qualified candidates without regard to disability or protected veteran status.
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