Customer Service Supervisor

1 week ago


Amherst, Massachusetts, United States Rite Aid Full time
Job Description

The Customer Service Supervisor will oversee the daily operations of a retail store, ensuring exceptional customer service and a positive shopping experience. This role involves supervising Store Associates, assisting with tasks, and providing direction where needed.

Responsibilities:
  • Supervise and assist Store Associates with daily operational tasks
  • Assist customers with their shopping needs and transactions
  • Tend to merchandising tasks via plan-o-gram
  • Perform proper receiving and stocking procedures
  • Count and reconcile cash register drawers
  • Prepare deposits and order change from the bank
  • Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule
  • Maintain a safe, clean, and pleasing environment for customers and associates
  • Design a monthly schedule and assign work to foster an efficient and effective workflow
Requirements
  • H.S. Diploma or General Education Degree (GED) required
  • At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level
What We Offer

We provide competitive health plans, generous paid time off, 401K matching, and career growth opportunities. Our goal is to create an environment that inspires and motivates our associates to reach their full potential.

The typical starting pay range for this position is between $15 - $17.50 per hour, although wages can vary based on experience and geography.



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