Technical Support Specialist for Enterprise Desktop Services
7 days ago
At UMass Amherst, we are seeking an experienced Technical Support Specialist to join our Enterprise Desktop Services team. This role is responsible for providing advanced technical support to customers in academic and administrative departments, troubleshooting escalated complex desktop and software issues, and ensuring the security of university-owned systems.
About the RoleWe are looking for a highly skilled professional with excellent customer service skills and experience supporting users at every organizational level in a courteous and professional manner. The successful candidate will have a strong background in hardware and software troubleshooting and repair, with experience in installation, maintenance, configuration, and troubleshooting of current macOS and Windows operating systems, applications, and network client software.
- Key Responsibilities:
- Provides customer support through various channels such as onsite visits, phone, service requests, and chat/remote assistance while maintaining a high level of customer satisfaction.
- Acts as an escalation point, assists Tier 1 technicians in resolving complex technical issues to maintain operational efficiency, and communicates effectively with the Triage Team Lead and IT Leads to facilitate the resolution of service requests resolutions within set Service Level Agreement (SLA) standards for EDS Clients.
- Diagnoses and troubleshoots escalated connectivity issues, including network systems, applications, printers, workstations. Troubleshoots hardware and software issues related to desktops, laptops, printers, and peripherals.
- Deploys, updates, and maintains software applications, and performs system imaging, executes data recovery, and manages lifecycle maintenance of workstations for EDS clients ensuring optimal functionality. Manages current versions of macOS and Windows workstations. Manages computers, users, groups, group policy, and provides maintenance and support related to Active Directory services.
- Explores, tests, and evaluates emerging technologies for potential adoption and implementation.
- Performs routine maintenance and repairs on desktop computers, mobile devices, and peripherals. Proposes and implements solutions to enhance operational efficiency. Collaborates with and assists the IT Lead with technical tasks and contribute to high-level projects. Effectively establishes priority and urgency levels for tasks to ensure timely and effective resolution.
- Stays up to date with established and emerging network standards, PC operating systems, software applications, hardware platforms, peripherals, security practices, programming languages, and industry certifications.
- Accurately documents technical procedures and knowledge base articles, and records all completed tasks and assignments.
What We Offer
We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, and a comprehensive benefits package that includes health insurance, retirement plan, and paid time off. Additionally, we offer opportunities for career growth and professional development.
-
Amherst, Massachusetts, United States University of Massachusetts Amherst Full timeAbout the RoleAs a Senior Desktop Support Engineer in our IT Operations team at the University of Massachusetts Amherst, you will play a critical role in delivering exceptional technical support to our faculty, staff, and students. Your expertise will be instrumental in resolving complex desktop and software issues, ensuring the security of university-owned...
-
Enterprise Support Specialist III
1 week ago
Amherst, Massachusetts, United States University of Massachusetts Full timeAbout UMass AmherstUMass Amherst is a renowned public research university offering a comprehensive range of undergraduate, graduate, and professional degrees. Situated on 1,450-acres in the picturesque Pioneer Valley of Western Massachusetts, our campus provides a unique blend of academic rigor and natural beauty.Job SummaryThe Desktop Support Technician...
-
Enterprise Technology Specialist
6 days ago
Amherst, Massachusetts, United States University of Massachusetts Full timeJob OverviewThe University of Massachusetts is seeking an experienced Enterprise Technology Specialist to join our team. This is a critical role that requires a unique blend of technical expertise, business acumen, and communication skills.
-
Technical Support Specialist III
6 days ago
Amherst, Massachusetts, United States University of Massachusetts Full timeAbout the University of MassachusettsThe University of Massachusetts is a premier public research university offering a wide range of undergraduate, graduate and professional degrees.Job SummaryWe are seeking a skilled Technical Assistant III to join our team in Administration & Finance Information Technology. As a Technical Assistant III, you will...
-
Enterprise Safety Solutions Specialist
7 days ago
Amherst, Massachusetts, United States Johnson Controls Full timeUnlock Your Potential with Johnson ControlsWe are a global leader in smart, healthy and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places and the planet.Competitive Compensation PackageOur competitive salary starts at $85,000 per year, and includes a comprehensive benefits package including 401K, medical,...
-
Automotive Detailing Specialist
5 days ago
Amherst, Massachusetts, United States Enterprise Mobility Full timeEnterprise Mobility Job DescriptionWe are seeking a reliable and skilled Automotive Detailing Specialist to join our team at Enterprise Mobility in Amherst, MA.Overview:As an Automotive Detailing Specialist, you will be responsible for maintaining the highest standards of cleanliness in the industry. You will work towards our shared vision to be the world's...
-
Disability Support Specialist
6 days ago
Amherst, Massachusetts, United States The Nagler Group Full timeJob Title: Disability Support SpecialistWe are seeking a highly skilled Disability Support Specialist to join our team at The Nagler Group. As an Access Coordinator, you will play a vital role in ensuring all students receive the accommodation and support they need to succeed.Key Responsibilities:Managing a diverse caseload of students with various...
-
Administrative Support Specialist
6 days ago
Amherst, Massachusetts, United States University of Massachusetts Full timeAbout the Opportunity">A vital role within the University of Massachusetts, supporting the Associate Deans and Executive Assistant to the Dean of the College of Humanities and Fine Arts.At the University of Massachusetts, we're committed to excellence in teaching, research, and public service. This is an exciting opportunity for a skilled Administrative...
-
Medical Support Specialist
6 days ago
Amherst, Massachusetts, United States Center for Extended Care at Amherst Full timeAbout the Center for Extended Care at AmherstThe Center for Extended Care and Rehabilitation at Amherst is a 134-bed skilled nursing and rehabilitation center that has been providing exceptional Short Stay and skilled nursing care to adults and elders for over 50 years. Our team offers exciting job opportunities for individuals who are passionate about...
-
Support Care Specialist
2 days ago
Amherst, Massachusetts, United States Almadan Inc. Full timeAbout the RoleWe are seeking a skilled Support Care Specialist to join our team at Almadan Inc. in providing direct support care to individuals residing in community-based settings.As a Support Care Specialist, you will play a vital role in ensuring the health and safety of all individuals receiving services, promoting independence in daily living skills,...
-
Care Specialist
5 days ago
Amherst, Massachusetts, United States Mental Health Association - Western MA Full timeJob OverviewMental Health Association (MHA) - Western MA is dedicated to helping individuals live their best life by providing access to therapies for emotional health and wellness, services for substance use recovery, developmental disabilities, and acquired brain injury. With a commitment to respect, integrity, and compassion, MHA offers person-driven...
-
Education Support Specialist
6 days ago
Amherst, Massachusetts, United States ALL ABOUT LEARNING LLC Full timeALL ABOUT LEARNING LLC is seeking a dedicated and enthusiastic Education Support Specialist to join our team. This role plays a vital part in supporting the Lead/Head Teacher and ensuring a positive, safe, and nurturing learning environment for young children.About the RoleThis position involves assisting with daily classroom activities, providing...
-
Amherst, Massachusetts, United States Healthcare Support Full timeCompany OverviewHealthcare Support is a leading provider of healthcare staffing solutions, dedicated to placing top professionals with the best organizations.Salary and BenefitsThe estimated weekly compensation for this role is $2,308.60, including a tax-free stipend. In addition to competitive pay, HealthCare Support offers a range of benefits, including...
-
Special Education Support Specialist
6 days ago
Amherst, Massachusetts, United States Summit Educational Resources Full timeThe Summit Educational Resources organization is seeking a dedicated Special Education Support Specialist to join our team.As a Behavioral Support Technician, you will play a vital role in supporting the success of students with developmental disabilities. Your primary responsibility will be to assist the Behavioral Support Consultants in their daily duties,...
-
Medical Support Specialist
3 days ago
Amherst, Massachusetts, United States EDGARDO F. SALVADOR,MD PC Full timeJob OverviewWe are seeking a highly skilled Medical Support Specialist to join our solo medical practice in New York State. As a key member of our team, you will provide nursing and administrative support in various medical office settings.This is a part-time position, working 2-3 days per week. The ideal candidate should have at least 1-2 years of...
-
Food Service Assistant
6 days ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Full time**Job Summary**Cooking and serving food to students, faculty, and staff at the University of Massachusetts Amherst requires attention to detail and a passion for culinary arts. As a Food Service Assistant, you will perform routine manual and domestic job duties in a food service operation including cooking, cleaning and serving food.About the RoleThis...
-
Pest Control Specialist
2 days ago
Amherst, Massachusetts, United States Insight Pest Solutions LLC Full timeJob OverviewWe are seeking a highly motivated and customer-focused Pest Control Specialist to join our team at Insight Pest Solutions LLC. This is an exciting opportunity for individuals who enjoy working outdoors, interacting with customers, and providing exceptional service.The successful candidate will be responsible for delivering high-quality pest...
-
Amherst, Massachusetts, United States Management Recruiters International Full timeJob SummaryAs a Senior Engineer in our Distributed Energy Resources (DER) team, you will be responsible for leading technical studies and planning efforts to integrate distributed energy resources into our power delivery system. This role requires strong technical expertise in power systems, including generation and storage facilities, as well as excellent...
-
Nursing Professional
2 days ago
Amherst, Massachusetts, United States Mass General Brigham Full timeAt Mass General Brigham, we are committed to delivering exceptional patient care and advancing the field of nursing. We are seeking a highly skilled and compassionate Nursing Professional to join our team as a Critical Care Specialist on our Telemetry unit.About the RoleThis is an exciting opportunity for a dedicated nurse to provide high-quality care to...
-
Nurse Care Specialist
1 week ago
Amherst, Massachusetts, United States Mass General Brigham Full timeAt Mass General Brigham, we are seeking a skilled Nurse Care Specialist to join our team in Hadley, Massachusetts. This is an exciting opportunity to provide high-quality patient care and work collaboratively with our dedicated healthcare professionals.About the RoleThe Nurse Care Specialist will be responsible for delivering patient care through assessment,...