Customer Service Representative

7 days ago


Amherst, Massachusetts, United States Monro Inc. Full time
Grow Your Career with Monro Inc.

We are seeking a highly motivated and customer-focused Guest Care Specialist to join our team at Monro Inc. As a key holder and manager on duty, you will be responsible for providing exceptional guest service and driving sales of automotive repair services and tires.

About the Role
  • This is a full-time or part-time position based on business needs.
  • The Guest Care Specialist will serve as the first point of contact for guests on the phone and in the store, engaging them, scheduling appointments, building trust, understanding their needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
Responsibilities
  1. Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
  2. First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  3. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  4. Under the direction of management, assists in various aspects of guest care, work order completion, and register assistance.
  5. This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  6. Follow all policies and procedures related to cash, credit, check, refund, and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  7. Able to understand and effectively communicate all products and services Monro offers to guests.
  8. Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
  9. Consistent use of all required safety standards set forth in training and policies and procedures.
  10. Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  11. Maintain an organized and neat guest waiting area.
Qualifications
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • One (1) year of sales experience needed.
  • Strong verbal communication skills, able to accurately write sales work orders, and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work Days, Evenings, Weekends, Holidays.
Benefits
  • Paid vacation and holidays for Full Time teammates.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Employee Discounts.
  • Healthcare, Vision, and Dental for Full time teammates.
  • Employee Access Perks.
  • Career Advancement Opportunities.
Estimated Salary: $18.50 per hour

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. We are committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills, and open opportunities.



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