Customer Service Representative
7 days ago
We are seeking a highly motivated and customer-focused Guest Care Specialist to join our team at Monro Inc. As a key holder and manager on duty, you will be responsible for providing exceptional guest service and driving sales of automotive repair services and tires.
About the Role- This is a full-time or part-time position based on business needs.
- The Guest Care Specialist will serve as the first point of contact for guests on the phone and in the store, engaging them, scheduling appointments, building trust, understanding their needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
- Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
- First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
- Responsible for the organization and productivity of the service business through estimate and invoice transactions.
- Under the direction of management, assists in various aspects of guest care, work order completion, and register assistance.
- This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Follow all policies and procedures related to cash, credit, check, refund, and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.
- Able to understand and effectively communicate all products and services Monro offers to guests.
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
- Consistent use of all required safety standards set forth in training and policies and procedures.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Maintain an organized and neat guest waiting area.
- High school diploma or equivalent required.
- Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
- One (1) year of sales experience needed.
- Strong verbal communication skills, able to accurately write sales work orders, and effectively explain services to guests.
- Strong problem-solving skills.
- Ability to work Days, Evenings, Weekends, Holidays.
- Paid vacation and holidays for Full Time teammates.
- 401k eligibility immediately upon hire.
- Direct Deposit.
- Employee Discounts.
- Healthcare, Vision, and Dental for Full time teammates.
- Employee Access Perks.
- Career Advancement Opportunities.
Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. We are committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills, and open opportunities.
-
Customer Service Representative
4 weeks ago
Amherst, Massachusetts, United States 7-Eleven Full timeWe're looking for a Customer Service Representative to join our team at 7-Eleven. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, maintaining a clean and safe store environment, and assisting with sales floor duties. If you have a positive attitude, excellent communication skills, and a...
-
Customer Service Representative
6 days ago
Amherst, Massachusetts, United States Domino's Franchise Full timeAbout the JobWe are seeking a customer service representative to join our team at Domino's Pizza. As a customer service representative, you will be responsible for providing excellent customer service to our customers, both in person and over the phone.Key ResponsibilitiesOperate all equipmentStock ingredients from delivery area to storage, work area,...
-
Customer Service Representative
5 days ago
Amherst, Massachusetts, United States Broadview Federal Credit Union Full timeAt Broadview Federal Credit Union, we are seeking a skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members and guests. Your primary goal will be to deliver a positive experience that leaves a lasting impression.Your duties will include handling member...
-
Customer Service Representative
1 week ago
Amherst, Massachusetts, United States CVS Health Full timeAbout CVS HealthAt CVS Health, we're shaping the future of healthcare for people, businesses, and communities. With a strong commitment to delivering high-quality services, we strive to positively impact the lives of millions every day.Job OverviewThis role offers an exciting opportunity to excel in a customer-focused setting, working both independently and...
-
Customer Experience Representative
1 week ago
Amherst, Massachusetts, United States Carhartt us Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our retail team as a Store Ambassador. This role is ideal for someone who enjoys working in a fast-paced environment and providing exceptional customer experiences.
-
Customer Service Supervisor
1 week ago
Amherst, Massachusetts, United States Rite Aid Full timeJob DescriptionThe Customer Service Supervisor will oversee the daily operations of a retail store, ensuring exceptional customer service and a positive shopping experience. This role involves supervising Store Associates, assisting with tasks, and providing direction where needed.Responsibilities:Supervise and assist Store Associates with daily operational...
-
Pest Control Specialist
2 days ago
Amherst, Massachusetts, United States Insight Pest Solutions LLC Full timeJob OverviewWe are seeking a highly motivated and customer-focused Pest Control Specialist to join our team at Insight Pest Solutions LLC. This is an exciting opportunity for individuals who enjoy working outdoors, interacting with customers, and providing exceptional service.The successful candidate will be responsible for delivering high-quality pest...
-
Electronic Life Safety Sales Representative
2 days ago
Amherst, Massachusetts, United States Johnson Controls Full timeUnlock Your Potential in Electronic Life Safety SalesWe are seeking a highly motivated and success-driven individual to join our team as an Electronic Life Safety Sales Representative. In this exciting role, you will be responsible for promoting and selling Fire Safety and Fire Alarm Systems to contractors and end-users within an assigned territory and...
-
Business Development Representative
7 days ago
Amherst, Massachusetts, United States Nortem America Corp Full timeJob SummaryWe are seeking an experienced Business Development Representative to join our dynamic team at Nortem America Corp. As a key player in our sales force, you will be responsible for cultivating and maintaining client relationships, driving sales growth, and promoting our premium range of architectural façade materials.The ideal candidate will have a...
-
Meat Cutter and Customer Service Specialist
5 days ago
Amherst, Massachusetts, United States The Flying Butcher Full timeJob OverviewThe Flying Butcher is a high-end butcher and gourmet grocer with a full kitchen producing prepared foods and sandwiches. We are seeking motivated, hardworking individuals to join our team.We pride ourselves on carrying only the best products and providing exceptional hospitality to each guest.
-
Junior Food Service Associate
6 days ago
Amherst, Massachusetts, United States The Flying Butcher Full timeThe Flying Butcher, a high-end butcher and gourmet grocer with an in-house kitchen, is looking for a skilled team player to join their dynamic team. This role offers the opportunity to work in a fast-paced environment, where no two days are ever the same.Estimated Salary:$40,000 - $55,000 per yearThis position is perfect for those who enjoy working with food...
-
Hospitality Service Expert
6 days ago
Amherst, Massachusetts, United States The Inn on Boltwood Full timeThe Olympia Companies is a dynamic and growing hospitality organization driven by the participation, commitment, and performance of its team members.As a key member of our team, you will play a vital role in providing exceptional customer service and creating memorable experiences for our guests.This exciting opportunity requires a qualified and enthusiastic...
-
Amherst, Massachusetts, United States Citizens Full timeDiscover a fulfilling career with Citizens, where you'll have the opportunity to make a meaningful impact on customers' lives.Salary: $21.00 - $26.39 per hourJob OverviewThis role is ideal for individuals who are passionate about building relationships, providing exceptional customer service, and staying up-to-date on the latest financial products and...
-
Culinary Service Manager
3 weeks ago
Amherst, Massachusetts, United States UMass Amherst Full timeAbout UMass AmherstLocated in the scenic Pioneer Valley of Western Massachusetts, UMass Amherst is a nationally ranked public research university offering a wide range of undergraduate, graduate, and professional degrees.Job SummaryAssists in food preparation, serving, and supervision of personnel. Hires, trains, and supervises student employees. Performs...
-
Dining Services Leadership Position
4 weeks ago
Amherst, Massachusetts, United States Amherst College Full timeJob Summary:Amherst College is seeking a dynamic and experienced candidate to serve as the Assistant Director of Dining Services. This full-time, year-round position plays a crucial role in leading and managing residential and retail dining operations. The successful candidate will be responsible for ensuring the delivery of high-quality food services to the...
-
Gourmet Food Service Professional
1 week ago
Amherst, Massachusetts, United States The Flying Butcher Full timeWe are The Flying Butcher, a high-end butcher and gourmet grocer with a full kitchen producing prepared foods and sandwiches. We're seeking motivated, hardworking individuals to help us deliver exceptional hospitality to our guests.To succeed in this role, you must be able to multitask under pressure and possess strong communication skills. Punctuality and...
-
Amherst, Massachusetts, United States UMass Amherst Full timeAt UMass Amherst, we are seeking an experienced Technical Support Specialist to join our Enterprise Desktop Services team. This role is responsible for providing advanced technical support to customers in academic and administrative departments, troubleshooting escalated complex desktop and software issues, and ensuring the security of university-owned...
-
Food Service Team Member
7 days ago
Amherst, Massachusetts, United States University of Massachusetts Full timeJoin Our Food Service Team at the University of Massachusetts AmherstWe are seeking a skilled and enthusiastic individual to join our food service team as a Cooking Assistant. This role is ideal for someone who enjoys cooking, working in a fast-paced environment, and providing excellent customer service.About UMass AmherstThe University of Massachusetts...
-
Electronic Safety Systems Sales Professional
1 week ago
Amherst, Massachusetts, United States Johnson Controls Full timeAbout Us">Johnson Controls is a global leader in smart, healthy and sustainable buildings. We strive to reimagine the performance of buildings to serve people, places and the planet.">Your Role">We are seeking an Electronic Safety Systems Sales Professional to join our team. In this role, you will promote and sell Fire Safety/Fire Alarm Systems to...
-
Fire Safety Sales Professional
2 days ago
Amherst, Massachusetts, United States Johnson Controls Full timeAbout Johnson ControlsAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.Sales Role OverviewThis role involves promoting...