Ambulatory Care Customer Support Specialist

2 weeks ago


Allentown, Pennsylvania, United States HCSC Full time
Join Our Team
Are you passionate about enhancing patient experiences and addressing healthcare needs? At Hospital Central Services, Inc. & Affiliates (HCSC), we are committed to delivering innovative solutions in the healthcare sector.

Position Overview
The Customer Support Specialist will be an integral part of our Ambulatory Care Division, responsible for maintaining high standards in customer interactions. This role focuses on ensuring that all communications with clients—whether proactive, reactive, new, or existing—are handled efficiently and in accordance with HCSC Ambulatory Care standards.

Key Responsibilities
1. Call Center Coordination:
Collaborate with the Customer Service Manager and Call Center to guarantee that the AC CRM is consistently updated, ensuring timely responses to customer inquiries within 24 hours, pending customer feedback.

2. Customer Engagement:
Schedule proactive visits and follow up on customer concerns weekly. Document all visitations thoroughly.

3. Quality Assessment:
Conduct surveys during customer visits to evaluate quality, quantity, and delivery efficiencies. Identify opportunities for inventory control and develop action plans with customers and the Service Team.

4. Sales Promotion:
Identify and advocate for the sale or addition of rental and commodity items. Provide guidance to the Service Team to enhance service opportunities within our territory.

Qualifications
- Bachelor’s Degree Preferred
- Minimum of 1 year in Sales/Marketing or Customer Service Required
- Preferred experience includes 1 year each in Sales, Marketing, Service, Healthcare, and Customer Service.

Skills Required
- Exceptional communication abilities, including technical writing and oral presentation skills.
- Strong customer service and interpersonal skills.
- Proficiency in Microsoft Office applications (Outlook, Word, Excel, etc.).
- Capability to work independently, solve problems, and make informed decisions while seeking guidance when necessary.
- Valid Driver's License Required.
- Successful completion of background checks and drug screening is mandatory.

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