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Customer Order Support Specialist II

2 months ago

Allentown, Pennsylvania, United States Olympus Corporation of the Americas Full time

Olympus Corporation of the Americas is looking for a Customer Order Support Specialist (Level II) to join our team. This position focuses on managing customer orders, addressing inquiries, and delivering outstanding customer service. The successful candidate will possess 2-3 years of experience in Customer Service or Sales Support, along with excellent organizational abilities. At Olympus, we offer competitive compensation, comprehensive benefits, and a nurturing work environment.

Key Responsibilities:
  • Efficiently process incoming orders
  • Enhance and maintain order processing workflows
  • Effectively communicate with internal departments
  • Accurately input orders into the system
  • Oversee customer accounts and resolve any issues
  • Provide updates on order status and tracking
  • Comply with company policies and procedures
  • Demonstrate problem-solving and decision-making capabilities
  • Perform additional tasks as assigned
Qualifications:

Essential:

  • High School Diploma or equivalent
  • 2-3 years of experience in Customer Service or Sales Support

Desirable:

  • Strong organizational and time management skills
  • Exceptional communication and customer service abilities
  • Detail-oriented with the capacity to multitask

About Olympus:

Olympus is committed to enhancing lives through medical technology. With a strong emphasis on patient care and innovation, Olympus provides a comprehensive employee experience, including competitive salaries, extensive benefits, and a supportive workplace culture. Join us in our mission to make a positive impact in healthcare.