Front Office Manager Assistant
6 days ago
Highgate Hotels is seeking a highly skilled and experienced Assistant Front Office Manager to join our team at The Gates Hotel South Beach. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of the Front Office, providing exceptional guest service, and maximizing room revenue and occupancy.
Responsibilities:- Work closely with Sales and Reservations to fulfill special requests for groups and VIPs
- Assist with guest reception and respond to social media feedback
- Communicate effectively with guests, team members, and other departments
- Assist with guest service training initiatives and maintain a friendly and caring demeanor
- Provide Front Desk Assistant duties, including registering guests and preparing for group check-ins and check-outs
- Review daily and future reservations to accommodate special requests
- Work with IRD and PH to communicate F&B requests
- Interview, hire, and train guest services agents
- Assist with PBX and resolve guest complaints
- Supervise shifts as needed and work closely with Sales and VIP Clients
- 4-year college degree and at least 1 year of related experience required
- Supervisory experience required
- Labor experience and OPERA experience preferred
- Proficient in Windows, Company-approved spreadsheets, and word processing
- Ability to stand during entire shift and maintain a warm and friendly demeanor
- Effective communication and multitasking skills
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. With a portfolio of global properties representing an aggregate asset value exceeding $20B and generating over $5B in cumulative revenues, Highgate is the dominant player in U.S. gateway markets, including New York, Boston, Miami, San Francisco, and Honolulu.
As a trusted partner for top ownership groups and major hotel brands, Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Our team of experienced hotel management leaders is dedicated to providing expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
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Assistant Front Office Manager
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Miami Beach, Florida, United States Miami Growth - Highgate Hotels Full timeJob Title: Assistant Front Office ManagerAt Miami Growth - Highgate Hotels, we are seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional guest service, and maximizing room revenue and...
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Assistant Front Office Manager
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Miami Beach, Florida, United States Miami Growth - Highgate Hotels Full timeJob Title: Assistant Front Office ManagerAt Miami Growth - Highgate Hotels, we are seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional guest service, and maximizing room revenue and...
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Front Office Manager Assistant
2 weeks ago
Miami Beach, Florida, United States The Gates South Beach Full timeJob Title: Front Office Manager AssistantJoin The Gates South Beach team as a Front Office Manager Assistant and contribute to delivering exceptional guest experiences. As a key member of our Front Office team, you will be responsible for ensuring seamless operations, maximizing room revenue, and providing top-notch service to our valued guests.Key...
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Front Office Manager Assistant
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Miami Beach, Florida, United States The Gates South Beach Full timeJob Title: Front Office Manager AssistantJoin The Gates South Beach team as a Front Office Manager Assistant and contribute to delivering exceptional guest experiences. As a key member of our Front Office team, you will be responsible for ensuring seamless operations, maximizing room revenue, and providing top-notch service to our valued guests.Key...
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Front Office Supervisor
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Miami Beach, Florida, United States Kimpton Hotel Full timeAbout the RoleWe're seeking a highly skilled and experienced Front Office Supervisor to lead our Front Office operations at the Kimpton Surfcomber Hotel. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of collaboration among team...
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Front Office Representative
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Miami Beach, Florida, United States Loews Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Loews Hotels. As a Front Office Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesGuest Registration and Check-In/Check-OutWelcome and register guests in a...