Customer Service Representative

3 weeks ago


Jacksonville, Florida, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and detail-oriented Support Specialist to join our team at Michaels Stores. As a Support Specialist, you will play a critical role in ensuring the success of our store by providing exceptional customer service, maintaining a well-merchandised store, and supporting various operational tasks.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain a well-merchandised store, including receiving and processing merchandise, managing inventory, and ensuring visual standards are met.
  • Support cash handling and reconciliation processes, including processing transactions and managing cash handling procedures.
  • Assist with inventory management, including receiving and processing merchandise, managing inventory levels, and conducting cycle counts.
  • Support store operations, including maintaining a clean and organized store environment, and assisting with various operational tasks as needed.
Requirements
  • Basic computer skills and ability to learn new software applications.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; retail experience preferred.
Work Environment

This role is based in a public retail store setting, with a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be required. The ideal candidate will be able to work in a team environment and provide excellent customer service in a fast-paced setting.



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