Strategic HR Technology Expert

1 week ago

Oakland, California, United States Blue Shield of California Full time
Job Title: People and Engagement Technology Consultant

Blue Shield of California is seeking a highly skilled People and Engagement Technology Consultant to join our team. As a key member of our HR Technology portfolio, you will provide technical and functional leadership for multiple products, driving business process, systems, and technology planning and delivery for HR.

About the Role

This is a critical role that requires a strong understanding of Human Resources functions and business processes, as well as experience with ServiceNow HR Service Delivery. As a People and Engagement Technology Consultant, you will lead business process, systems, and technology planning and delivery for HR, ensuring seamless integration and effective implementation.

Key Responsibilities
  • Develop and implement business process improvements to enhance HR efficiency and effectiveness
  • Provide technical expertise in ServiceNow HR Service Delivery, leading the company through the entire cloud application services implementation lifecycle
  • Partner with business stakeholders to conduct strategic planning and create product roadmaps, ensuring alignment with business objectives
  • Communicate with and influence senior leadership regarding matters of significant importance, such as solution design and prioritization of backlog
  • Manage and execute product roadmaps to keep them on-track and under budget, ensuring successful delivery by P&E Teach and IT teams
  • Lead business stakeholder discussions for planning, providing feasibility, effort, and capacity needs, and proactively raising risks for any potential impacts
  • Manage product lifecycles, from strategic planning to tactical activities, specifying requirements for current and future products
  • Manage product backlogs and coordinate to plan product release schedules, ensuring successful delivery
  • Conduct research and develop a strong understanding of the business' needs, new technologies, technology trends, and competitors
  • Invest in product process improvements, utilizing data and organizational strategies to foster and influence change
  • Develop product documents and mockups to clearly illustrate product ideas and concepts
  • Lead, direct, and review the work of a small to mid-size technology team, ensuring successful service delivery to COEs at the appropriate support levels
  • Build and grow a high-performing team, supporting team members through encouragement and by example
  • Build credibility as a thoughtful, creative, and effective communicator, having integrity and empathy, and passion
  • Participate in the development of solution architectures, roadmaps, and system transition plans, applications, data, integration, and/or infrastructure architecture
  • Manage activities such as systems design and analysis, applications and systems management and operations
Requirements
  • Requires a college degree or equivalent experience and minimum 7 years prior relevant experience
  • Requires 3+ years of HR Technology development, configuration, and optimizing experience
  • Experience with ServiceNow HR Service Delivery strongly preferred
  • Requires understanding of Human Resources functions and business processes
  • Experience leading large, enterprise-wide products and system implementations preferred
  • Ability to apply Agile methodology
  • Experience with building high-performing teams by providing guidance, coaching, and training to team members
  • Excellent verbal / written communication, collaboration, analytical, and presentation skills
Pay Range

The pay range for this role is: $ to $ for California

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade.

Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

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