Customer Support Advocate

3 weeks ago


Lehi, Utah, United States Trove Brands Full time
About Trove Brands

Trove Brands is a leading house of brands that encompasses BlenderBottle, OwalaTM, and WhiskwareTM. Our innovative products are designed to simplify and improve everyday life with cutting-edge technology, high-quality materials, and stylish designs.


Job Description

As a Customer Support Specialist at Trove Brands, you will work closely with customers across multiple brands through various communication channels. You will play a critical role in strengthening customer relationships by providing unique perspectives and supportive interactions. Your primary responsibility will be to offer accurate and timely information to customers in a kind and professional manner.


Responsibilities
  • Interact with customers across multiple communication channels.
  • Analyze and improve connection performance.
  • Recommend practice and policy improvements.

Requirements

We are seeking a team member who can contribute their expertise to a collaborative work environment. To succeed in this role, you should have:

  • Exceptional written and verbal communication skills.
  • Experience in customer support.
  • High attention to detail.
  • The ability to innovate with limited resources.
  • Able to tap into empathy and connect in meaningful ways.

Benefits
  • $55,000 - $65,000 estimated annual salary.
  • 401k package with employer matching.
  • Full indoor basketball/volleyball court.
  • Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.).
  • Yoga studio.
  • Meditation/Nap room.

About Us

Trove Brands is an equal opportunity employer. We value innovation, collaboration, and employee well-being. If you are passionate about delivering exceptional customer experiences and growing your career in a dynamic company, apply today



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